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Operational Excellence Program Manager
engine • Remote - US
No Relocation
Posted: September 4, 2026
Job Description
Your Mission
As a Program Manager, Operational Excellence at Engine, you’ll be instrumental in driving continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction. Here’s what you’ll take charge of:
- Process Optimization: Lead Client Operations OpEx projects to reduce waste, increase efficiency, and improve business processes.
- Strategic Collaboration: Develops cross-functional relationships that drive collaboration and alignment.
- Data-Driven Decision Making: Evolves processes with balanced decisions derived from stakeholder input, data, and business strategy.
- Leadership & Mentorship: Mentors others on continuous improvement tools and principles to promote higher operational standards.
- Continuous Improvement Culture: Foster a work environment where structured problem-solving, data-driven decisions, and clear communication thrive.
- Operational Standardization: Discovers and executes process improvement layers with clear optimization vision.
- Training & Presentations: Deliver presentations and training sessions on process improvement principles and project updates for all levels of management.
- Voice of the Customer Integration: Incorporates customer and frontline agent feedback into problem framing and solution design; ensures work improves both operational and experience outcomes.
What You’ll Bring to Engine
We’re looking for someone who’s ready to make an impact and grow alongside us:
- Experience: 8+ years in Operational Excellence, process improvement, or a similar role.
- Expertise: Lean Six Sigma Green Belt certification (Black Belt preferred).
- Analytical Skills: Strong data management skills, with proficiency in SQL, Looker, and Excel. Deliver actionable business insights from operational data to influence decisions and drive performance.
- Project Leadership: Proven track record of leading end-to-end projects concurrently and delivering measurable operational improvements.
- Communication & Influence: Ability to translate complex ideas into actionable strategies for diverse audiences.
- Leadership Abilities: Strong stakeholder management ability to influence peers and team motivation skills.
- Adaptability: Demonstrates can adapt and prioritize based on business strategy related to projects.
- CI Methodology Use: Regularly uses 3 to 5 continuous improvement practices or tools to drive progress.
Additional Content
Your Mission
As a Program Manager, Operational Excellence at Engine, you’ll be instrumental in driving continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction. Here’s what you’ll take charge of:
- Process Optimization: Lead Client Operations OpEx projects to reduce waste, increase efficiency, and improve business processes.
- Strategic Collaboration: Develops cross-functional relationships that drive collaboration and alignment.
- Data-Driven Decision Making: Evolves processes with balanced decisions derived from stakeholder input, data, and business strategy.
- Leadership & Mentorship: Mentors others on continuous improvement tools and principles to promote higher operational standards.
- Continuous Improvement Culture: Foster a work environment where structured problem-solving, data-driven decisions, and clear communication thrive.
- Operational Standardization: Discovers and executes process improvement layers with clear optimization vision.
- Training & Presentations: Deliver presentations and training sessions on process improvement principles and project updates for all levels of management.
- Voice of the Customer Integration: Incorporates customer and frontline agent feedback into problem framing and solution design; ensures work improves both operational and experience outcomes.
What You’ll Bring to Engine
We’re looking for someone who’s ready to make an impact and grow alongside us:
- Experience: 8+ years in Operational Excellence, process improvement, or a similar role.
- Expertise: Lean Six Sigma Green Belt certification (Black Belt preferred).
- Analytical Skills: Strong data management skills, with proficiency in SQL, Looker, and Excel. Deliver actionable business insights from operational data to influence decisions and drive performance.
- Project Leadership: Proven track record of leading end-to-end projects concurrently and delivering measurable operational improvements.
- Communication & Influence: Ability to translate complex ideas into actionable strategies for diverse audiences.
- Leadership Abilities: Strong stakeholder management ability to influence peers and team motivation skills.
- Adaptability: Demonstrates can adapt and prioritize based on business strategy related to projects.
- CI Methodology Use: Regularly uses 3 to 5 continuous improvement practices or tools to drive progress.