Operations Coordinator
Elevate and Delegate • Philippines
No Relocation
Posted: August 3, 2026
Job Description
Key Responsibilities
- Perform high-volume data entry with exceptional accuracy.
- Speak with insurance companies to check the status of insurance claims.
- Add and update customer and job information in our CRM/Job Management System (Restoration Manager).
- Create, review, and update estimates using Xactimate.
- Track, reconcile, and maintain sales expenses.
- Maintain accurate records across multiple systems and databases.
- Review work carefully to identify and correct errors before submission.
- Organize and maintain digital files, records, and documentation.
- Handle multiple administrative tasks simultaneously while meeting deadlines.
- Follow established processes while proactively identifying opportunities for improvement.
- Communicate clearly and professionally with internal team members.
- Maintain confidentiality and handle sensitive information responsibly.
- Complete assigned tasks independently with minimal supervision.
- Learn new systems and workflows quickly.
Required Qualifications
- Minimum 5 years of Virtual Assistant experience, preferably supporting a US-based company.
- Proven experience in administrative support and high-volume data entry.
- Excellent written and spoken English with strong professional communication skills.
- Exceptional attention to detail with a demonstrated record of accuracy.
- Strong organizational and time management skills.
- Excellent multitasking abilities in a fast-paced environment.
- Comfortable using Microsoft Excel for tracking, reporting, and data management.
- Ability to prioritize work effectively and consistently meet deadlines.
- Self-motivated, resourceful, and capable of working independently.
- Strong problem-solving skills and ability to learn new processes quickly.
- High level of professionalism, accountability, and reliability.
Preferred Qualifications
- Experience using Xactimate is a strong advantage.
- Experience with Restoration Manager (restorationmanager.net) or similar CRM/Job Management software.
- Experience supporting insurance restoration, construction, or property claims businesses.
- Familiarity with CRM systems, spreadsheets, and cloud-based business applications.
- Experience documenting processes and following Standard Operating Procedures (SOPs).
Technical Requirements
- Reliable high-speed internet connection with minimal downtime.
- Dedicated workspace suitable for full-time remote work.
- Reliable computer capable of handling multiple applications simultaneously.
- Backup internet solution
- Ability to maintain consistent working hours with excellent attendance.
What We're Looking For
The ideal candidate is someone who:
- Produces consistently accurate work with virtually no errors.
- Learns new systems quickly and requires minimal training.
- Can hit the ground running with little onboarding.
- Takes ownership of responsibilities without constant follow-up.
- Is proactive rather than reactive.
- Pays close attention to even the smallest details.
- Communicates promptly and professionally.
- Is dependable, punctual, and maintains excellent attendance.
- Can be trusted to manage responsibilities independently.
Success in This Role
Successful candidates will:
- Consistently maintain a high level of accuracy.
- Complete work efficiently with minimal supervision.
- Demonstrate excellent judgment and initiative.
- Meet deadlines consistently.
- Communicate proactively if issues arise.
- Become a trusted, long-term member of the team.
Non-Negotiable Requirements
- 5+ years of Virtual Assistant experience.
- Experience supporting a US-based company
- Excellent written and spoken English.
- Exceptional attention to detail.
- Strong data entry background.
- Comfortable communicating with insurance companies.
- Proficiency with Microsoft Excel.
- Xactimate experience is a strong advantage.
- Ability to multitask effectively.
- Self-motivated and highly reliable.
- Comfortable working independently with minimal supervision.
- Proven history of accuracy, dependability, and professional communication.
Additional Content
Key Responsibilities
- Perform high-volume data entry with exceptional accuracy.
- Speak with insurance companies to check the status of insurance claims.
- Add and update customer and job information in our CRM/Job Management System (Restoration Manager).
- Create, review, and update estimates using Xactimate.
- Track, reconcile, and maintain sales expenses.
- Maintain accurate records across multiple systems and databases.
- Review work carefully to identify and correct errors before submission.
- Organize and maintain digital files, records, and documentation.
- Handle multiple administrative tasks simultaneously while meeting deadlines.
- Follow established processes while proactively identifying opportunities for improvement.
- Communicate clearly and professionally with internal team members.
- Maintain confidentiality and handle sensitive information responsibly.
- Complete assigned tasks independently with minimal supervision.
- Learn new systems and workflows quickly.
Required Qualifications
- Minimum 5 years of Virtual Assistant experience, preferably supporting a US-based company.
- Proven experience in administrative support and high-volume data entry.
- Excellent written and spoken English with strong professional communication skills.
- Exceptional attention to detail with a demonstrated record of accuracy.
- Strong organizational and time management skills.
- Excellent multitasking abilities in a fast-paced environment.
- Comfortable using Microsoft Excel for tracking, reporting, and data management.
- Ability to prioritize work effectively and consistently meet deadlines.
- Self-motivated, resourceful, and capable of working independently.
- Strong problem-solving skills and ability to learn new processes quickly.
- High level of professionalism, accountability, and reliability.
Preferred Qualifications
- Experience using Xactimate is a strong advantage.
- Experience with Restoration Manager (restorationmanager.net) or similar CRM/Job Management software.
- Experience supporting insurance restoration, construction, or property claims businesses.
- Familiarity with CRM systems, spreadsheets, and cloud-based business applications.
- Experience documenting processes and following Standard Operating Procedures (SOPs).
Technical Requirements
- Reliable high-speed internet connection with minimal downtime.
- Dedicated workspace suitable for full-time remote work.
- Reliable computer capable of handling multiple applications simultaneously.
- Backup internet solution
- Ability to maintain consistent working hours with excellent attendance.
What We're Looking For
The ideal candidate is someone who:
- Produces consistently accurate work with virtually no errors.
- Learns new systems quickly and requires minimal training.
- Can hit the ground running with little onboarding.
- Takes ownership of responsibilities without constant follow-up.
- Is proactive rather than reactive.
- Pays close attention to even the smallest details.
- Communicates promptly and professionally.
- Is dependable, punctual, and maintains excellent attendance.
- Can be trusted to manage responsibilities independently.
Success in This Role
Successful candidates will:
- Consistently maintain a high level of accuracy.
- Complete work efficiently with minimal supervision.
- Demonstrate excellent judgment and initiative.
- Meet deadlines consistently.
- Communicate proactively if issues arise.
- Become a trusted, long-term member of the team.
Non-Negotiable Requirements
- 5+ years of Virtual Assistant experience.
- Experience supporting a US-based company
- Excellent written and spoken English.
- Exceptional attention to detail.
- Strong data entry background.
- Comfortable communicating with insurance companies.
- Proficiency with Microsoft Excel.
- Xactimate experience is a strong advantage.
- Ability to multitask effectively.
- Self-motivated and highly reliable.
- Comfortable working independently with minimal supervision.
- Proven history of accuracy, dependability, and professional communication.