Polish Speaking Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Germany • Spain
Posted: September 4, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we specialize in placing exceptional professionals into high-impact roles that define the future of the customer support services industry.
Job Overview
We are currently seeking a talented individual for the Polish Speaking Support Specialist position in Bulgaria. This is a unique opportunity for a motivated professional to advance their career within a dynamic customer support services environment while enjoying the vibrant lifestyle that comes with one of the most exciting jobs in Bulgaria.
Key Responsibilities
- Provide high-quality technical and functional support to Polish-speaking customers across multiple communication channels.
- Ensure customer satisfaction by resolving complex inquiries within the customer support services sector.
- Maintain accurate records of customer interactions and service documentation.
- Collaborate with international teams to optimize support workflows and communication standards.
- Stay updated on product knowledge to provide accurate and efficient troubleshooting advice.
- Act as a brand ambassador, ensuring professional representation of the company in every interaction.
- Contribute to the continuous improvement of support protocols within the organization.
- Native or fluent Polish (spoken and written).
- Valid EU passport (mandatory for relocation to Bulgaria).
- Strong proficiency in English to facilitate team communication.
- Previous experience in customer support services or a similar client-facing role is highly desirable.
- Excellent problem-solving skills and a proactive, customer-centric attitude.
- Availability to work on-site in Sofia, Bulgaria.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we specialize in placing exceptional professionals into high-impact roles that define the future of the customer support services industry.
Job Overview
We are currently seeking a talented individual for the Polish Speaking Support Specialist position in Bulgaria. This is a unique opportunity for a motivated professional to advance their career within a dynamic customer support services environment while enjoying the vibrant lifestyle that comes with one of the most exciting jobs in Bulgaria.
Key Responsibilities
- Provide high-quality technical and functional support to Polish-speaking customers across multiple communication channels.
- Ensure customer satisfaction by resolving complex inquiries within the customer support services sector.
- Maintain accurate records of customer interactions and service documentation.
- Collaborate with international teams to optimize support workflows and communication standards.
- Stay updated on product knowledge to provide accurate and efficient troubleshooting advice.
- Act as a brand ambassador, ensuring professional representation of the company in every interaction.
- Contribute to the continuous improvement of support protocols within the organization.
- Native or fluent Polish (spoken and written).
- Valid EU passport (mandatory for relocation to Bulgaria).
- Strong proficiency in English to facilitate team communication.
- Previous experience in customer support services or a similar client-facing role is highly desirable.
- Excellent problem-solving skills and a proactive, customer-centric attitude.
- Availability to work on-site in Sofia, Bulgaria.