Portuguese-Speaking Cybersecurity Customer Experts - Work In Athens, Greece
Mercier Consultancy Group • Madeira, Portugal • Portugal
Posted: July 11, 2026
Job Description
Portuguese-Speaking Cybersecurity Customer Experts
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, with a proven track record of connecting top-tier multilingual talent with world-class organisations across a wide range of industries. Our approach is built on precision, professionalism, and a genuine commitment to both our clients and the candidates we place. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures on an international scale.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for talented, motivated individuals to join our client's team as Portuguese-Speaking Cybersecurity Customer Experts, based on-site in the vibrant city of Athens, Greece. This is a rare and rewarding Portuguese-speaking jobs opportunity for professionals who are passionate about cybersecurity and dedicated to delivering exceptional customer support in the fast-evolving digital security landscape. If you are searching for Portuguese-Speaking Cybersecurity Customer Experts positions in Greece that offer real career growth, cutting-edge industry exposure, and an exceptional benefits package, this role is your ideal next step.
Key Responsibilities
- Serve as the primary point of contact for Portuguese-speaking clients seeking support with cybersecurity products, services, and solutions, delivering expert assistance with professionalism and efficiency.
- Diagnose, troubleshoot, and resolve customer inquiries related to cybersecurity tools, threat protection platforms, endpoint security, and digital risk management systems.
- Guide customers through the correct configuration, deployment, and use of cybersecurity software and services, ensuring their digital environments remain secure and compliant.
- Identify, escalate, and document potential security incidents or vulnerabilities reported by customers, following established protocols to ensure swift and appropriate resolution.
- Educate clients on best practices in cybersecurity, including data protection, phishing awareness, password management, and threat mitigation strategies.
- Maintain detailed, accurate records of customer interactions, technical issues, and resolutions within the CRM and ticketing systems in adherence to cybersecurity data handling standards.
- Collaborate closely with internal technical teams and cybersecurity specialists to ensure complex cases are resolved promptly and customer satisfaction is consistently achieved.
- Stay up to date with the latest developments in the cybersecurity industry, including emerging threats, new compliance regulations, and product updates, to provide informed and relevant support.
- Native or fluent Portuguese language proficiency (spoken and written) is absolutely essential for this role.
- Valid EU passport or legal authorisation to work within the European Union (mandatory).
- A strong interest in or foundational knowledge of cybersecurity, IT security concepts, or digital technology is highly desirable.
- Previous experience in customer support, technical support, or a client-facing role — ideally within the cybersecurity, technology, or SaaS industry — is considered a significant advantage.
- Excellent communication and interpersonal skills, with the ability to explain complex cybersecurity concepts clearly and confidently to non-technical users.
- A proactive, solution-oriented mindset with strong analytical and problem-solving capabilities suited to the demands of the cybersecurity sector.
- Good working knowledge of English for internal communications and team collaboration purposes.
Additional Content
Portuguese-Speaking Cybersecurity Customer Experts
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, with a proven track record of connecting top-tier multilingual talent with world-class organisations across a wide range of industries. Our approach is built on precision, professionalism, and a genuine commitment to both our clients and the candidates we place. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures on an international scale.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for talented, motivated individuals to join our client's team as Portuguese-Speaking Cybersecurity Customer Experts, based on-site in the vibrant city of Athens, Greece. This is a rare and rewarding Portuguese-speaking jobs opportunity for professionals who are passionate about cybersecurity and dedicated to delivering exceptional customer support in the fast-evolving digital security landscape. If you are searching for Portuguese-Speaking Cybersecurity Customer Experts positions in Greece that offer real career growth, cutting-edge industry exposure, and an exceptional benefits package, this role is your ideal next step.
Key Responsibilities
- Serve as the primary point of contact for Portuguese-speaking clients seeking support with cybersecurity products, services, and solutions, delivering expert assistance with professionalism and efficiency.
- Diagnose, troubleshoot, and resolve customer inquiries related to cybersecurity tools, threat protection platforms, endpoint security, and digital risk management systems.
- Guide customers through the correct configuration, deployment, and use of cybersecurity software and services, ensuring their digital environments remain secure and compliant.
- Identify, escalate, and document potential security incidents or vulnerabilities reported by customers, following established protocols to ensure swift and appropriate resolution.
- Educate clients on best practices in cybersecurity, including data protection, phishing awareness, password management, and threat mitigation strategies.
- Maintain detailed, accurate records of customer interactions, technical issues, and resolutions within the CRM and ticketing systems in adherence to cybersecurity data handling standards.
- Collaborate closely with internal technical teams and cybersecurity specialists to ensure complex cases are resolved promptly and customer satisfaction is consistently achieved.
- Stay up to date with the latest developments in the cybersecurity industry, including emerging threats, new compliance regulations, and product updates, to provide informed and relevant support.
- Native or fluent Portuguese language proficiency (spoken and written) is absolutely essential for this role.
- Valid EU passport or legal authorisation to work within the European Union (mandatory).
- A strong interest in or foundational knowledge of cybersecurity, IT security concepts, or digital technology is highly desirable.
- Previous experience in customer support, technical support, or a client-facing role — ideally within the cybersecurity, technology, or SaaS industry — is considered a significant advantage.
- Excellent communication and interpersonal skills, with the ability to explain complex cybersecurity concepts clearly and confidently to non-technical users.
- A proactive, solution-oriented mindset with strong analytical and problem-solving capabilities suited to the demands of the cybersecurity sector.
- Good working knowledge of English for internal communications and team collaboration purposes.