Portuguese Speaking Solutions Consultant - Work In Sofia, Bulgaria
Mercier Consultancy Group • Germany • Portugal
Posted: September 4, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO and customer service landscape. We pride ourselves on delivering bespoke career solutions, making us the preferred partner for professionals seeking high-impact roles in the expanding market of jobs in Bulgaria.
Job Overview
We are currently seeking a dynamic professional for the Portuguese Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital, Sofia. This is a unique opportunity to join a leading customer support services firm where you will utilize your linguistic talents to solve complex client issues and drive operational excellence.
Key Responsibilities
- Act as a primary point of contact for Portuguese-speaking clients, providing expert assistance and tailored solutions.
- Navigate complex customer support services software to ensure accurate resolution of inquiries and technical issues.
- Maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient communication.
- Collaborate with cross-functional teams to escalate and resolve high-priority client concerns.
- Document all interactions meticulously within the internal CRM to maintain quality standards in customer support.
- Contribute to the continuous improvement of support protocols within the center.
- Achieve individual and team-based KPIs focused on quality, speed, and overall client retention.
- Native or fluent Portuguese (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate seamless relocation to Bulgaria.
- Previous experience in the customer support services industry is highly desirable.
- Exceptional problem-solving abilities and a solution-oriented mindset.
- Strong proficiency in English to ensure effective communication within our international team.
- High level of digital literacy and aptitude for learning new internal support systems.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO and customer service landscape. We pride ourselves on delivering bespoke career solutions, making us the preferred partner for professionals seeking high-impact roles in the expanding market of jobs in Bulgaria.
Job Overview
We are currently seeking a dynamic professional for the Portuguese Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital, Sofia. This is a unique opportunity to join a leading customer support services firm where you will utilize your linguistic talents to solve complex client issues and drive operational excellence.
Key Responsibilities
- Act as a primary point of contact for Portuguese-speaking clients, providing expert assistance and tailored solutions.
- Navigate complex customer support services software to ensure accurate resolution of inquiries and technical issues.
- Maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient communication.
- Collaborate with cross-functional teams to escalate and resolve high-priority client concerns.
- Document all interactions meticulously within the internal CRM to maintain quality standards in customer support.
- Contribute to the continuous improvement of support protocols within the center.
- Achieve individual and team-based KPIs focused on quality, speed, and overall client retention.
- Native or fluent Portuguese (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory) to facilitate seamless relocation to Bulgaria.
- Previous experience in the customer support services industry is highly desirable.
- Exceptional problem-solving abilities and a solution-oriented mindset.
- Strong proficiency in English to ensure effective communication within our international team.
- High level of digital literacy and aptitude for learning new internal support systems.