Portuguese Speaking Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • France • Athens, Attica, Greece
Posted: September 4, 2026
Job Description
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier global talent with industry-leading corporations. As a leader in European recruitment and BPO solutions, we specialize in placing professionals in high-impact roles across the Customer Support Services sector.
Job Overview
We are currently seeking a motivated candidate for a Portuguese Speaking Support Specialist position in Bulgaria to join our dynamic team in Sofia. This role offers an exceptional opportunity to advance your career within the fast-paced Customer Support Services industry while enjoying a comprehensive relocation package for those seeking new Portuguese-speaking jobs abroad.
Key Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and live chat.
- Maintain excellence in the Customer Support Services industry by ensuring prompt resolution of all client inquiries.
- Act as a brand ambassador, representing the company with professionalism and linguistic precision in Portuguese.
- Document all interactions within the CRM system accurately to track performance and service quality.
- Collaborate with international teams in Sofia to optimize support workflows and client satisfaction levels.
- Participate in ongoing training sessions to stay updated on product knowledge and internal support standards.
- Contribute to a positive team environment while striving to meet and exceed monthly performance targets.
- Native or fluent Portuguese (spoken and written) skills are mandatory.
- Proficiency in English is required for internal communication.
- Previous experience in the Customer Support Services industry is highly preferred.
- Strong problem-solving skills and a passion for helping customers.
- Valid EU passport or work permit to work in Bulgaria.
- Excellent interpersonal skills and the ability to adapt to a vibrant, multi-cultural workspace.
Additional Content
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier global talent with industry-leading corporations. As a leader in European recruitment and BPO solutions, we specialize in placing professionals in high-impact roles across the Customer Support Services sector.
Job Overview
We are currently seeking a motivated candidate for a Portuguese Speaking Support Specialist position in Bulgaria to join our dynamic team in Sofia. This role offers an exceptional opportunity to advance your career within the fast-paced Customer Support Services industry while enjoying a comprehensive relocation package for those seeking new Portuguese-speaking jobs abroad.
Key Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and live chat.
- Maintain excellence in the Customer Support Services industry by ensuring prompt resolution of all client inquiries.
- Act as a brand ambassador, representing the company with professionalism and linguistic precision in Portuguese.
- Document all interactions within the CRM system accurately to track performance and service quality.
- Collaborate with international teams in Sofia to optimize support workflows and client satisfaction levels.
- Participate in ongoing training sessions to stay updated on product knowledge and internal support standards.
- Contribute to a positive team environment while striving to meet and exceed monthly performance targets.
- Native or fluent Portuguese (spoken and written) skills are mandatory.
- Proficiency in English is required for internal communication.
- Previous experience in the Customer Support Services industry is highly preferred.
- Strong problem-solving skills and a passion for helping customers.
- Valid EU passport or work permit to work in Bulgaria.
- Excellent interpersonal skills and the ability to adapt to a vibrant, multi-cultural workspace.