Premier Reservation Manager
RateHawk • Almaty, Almaty Region, Kazakhstan
Posted: May 26, 2026
Job Description
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Hey there!Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our client...What You’ll Do:
Work with VIP clients:
- Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
- Formation of a commercial offer to the client;
- Searching and booking of accommodation options, additional services, according to the request;
- Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
- Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
What We’re Looking For:
- English Proficiency: Upper Intermediate level (both spoken and written).
- Russian Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Travel Knowledge: Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
- Knowledge of the bases of hotels in Russian Federation and popular destinations: countries in Europe, Asia.
- Tech Requirements: A functioning computer and microphone.
Additional Content
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Hey there!Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Premier Reservation Manager to help us keep our client...What You’ll Do:
Work with VIP clients:
- Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world;
- Formation of a commercial offer to the client;
- Searching and booking of accommodation options, additional services, according to the request;
- Negotiation of the cost, conditions of cancellation, booking and payment with hotels directly and suppliers;
- Support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
What We’re Looking For:
- English Proficiency: Upper Intermediate level (both spoken and written).
- Russian Proficiency: Upper Intermediate level (both spoken and written).
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Travel Knowledge: Experience in tourism, concierge agency, TMC, DMC or tour operator companies.
- Knowledge of the bases of hotels in Russian Federation and popular destinations: countries in Europe, Asia.
- Tech Requirements: A functioning computer and microphone.