Project Manager - Operations Lead (Remote) - GovCIO
Govcio • United States
No Relocation
Posted: July 7, 2026
Additional Content
Creates and manages operational plans for TAP execution. Coordinates with regional leadership, Benefits Advisors, curriculum/training, data/reporting personnel, subcontractors, and Government stakeholders to manage schedules, staffing, travel, event coverage, risks, quality, and customer satisfaction.
- Lead TAP operations in accordance with the PWS, approved project plans, operational deployment requirements, quality controls, and coverage requirements.
- Manage daily operations for a geographically dispersed workforce across CONUS and OCONUS installations, permanent sites, itinerant sites, and VA-approved virtual or off-installation events.
- Issue operational directives, schedules, assignments, and priorities to ensure full coverage with qualified, trained personnel.
- Coordinate Benefits Advisor support for VA Benefits and Services briefings, one-on-one engagements, pre-separation counseling support, Capstone support, Military Life Cycle briefings, warm handovers, and Reserve/National Guard events.
- Sustain a regional hub-and-spoke model with command-and-control visibility for high-, medium-, and low-demand locations.
- Partner with VA M2CR, the Government PM, COR, ACORs, installation stakeholders, regional teams, and subcontractors to plan, track, and resolve requirements.
- Monitor staffing, onboarding, background investigations, PIV requests, training completion, vacancies, surge needs, travel, and coverage gaps.
- Ensure timely reporting for schedules, attendance, satisfaction, referrals, staffing/training rosters, travel worksheets, operations reports, and Government data calls.
- Identify and manage risks affecting staffing, scheduling, event delivery, travel, installation access, training, quality, customer satisfaction, data reporting, or continuity of operations.
- Serve as an escalation point and provide accurate updates to the Program Manager and Government stakeholders, including same-day acknowledgement of Government requests during regular duty hours.
Required Skills and Experience
- Bachelor’s degree or commensurate experience
- 8+ years of relevant experience
- Demonstrated expertise leading teams and managing national-scope projects in the Federal Government or Department of War
- Proven experience managing day-to-day operations of a geographically dispersed workforce
- Proven experience issuing directives and schedules necessary for effective project management
- Experience managing operational schedules, staffing coverage, project status, risks, issues, quality inputs, and client reporting.
- Ability to coordinate operations across multiple locations, stakeholders, and delivery modes, including in-person, virtual, permanent-site, itinerant-site, CONUS, and OCONUS environments.
- Excellent communication, presentation, analytical, stakeholder coordination, and problem-solving skills.
- Ability to comply with VA access, privacy, information security, PIV, background investigation, Rules of Behavior, and professional conduct requirements.
Preferred Skills and Experience
- Prior experience supporting VA, TAP, military-to-civilian transition, Veterans benefits, workforce readiness, or related Federal benefit programs.
- Experience managing Benefits Advisor, field operations, customer-facing service delivery, military installation support, regional hub-and-spoke operations, or command-and-control models.
- Experience with Federal contracting operations, SCA workforce environments, SOFA/OCONUS coordination, travel planning, surge support, or continuity-of-services transitions.
- Experience using project management, event scheduling, data reporting, or shared repository tools for operations and short-notice data calls.
- PMP, Certified Scrum Master, SAFe, Lean Six Sigma, or similar project/operations management certification.
If you are selected to move forward through the process, here’s what you can expect:
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview
During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application
During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application
Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment