Sales Admin & Customer Support Specialist
Elevate and Delegate • Philippines
Posted: April 2, 2026
Job Description
Role type: Full-time, fully remote
Schedule: 9:00 AM – 6:00 PM EDT (with unpaid break during the day)
Salary range: $6.50 – $8.00 per hour
The client operates in the organic food industry, offering high-quality herbs, spices, and seasonings. They emphasize sustainable sourcing, product integrity, and a customer-first approach.
They are looking for a highly skilled and reliable Sales Admin & Customer Support Specialist to join their team.
Key Responsibilities:
- Manage inbound customer interactions via calls, emails, text messages, and live chat; conduct outbound calls as needed
- Provide product recommendations and accurately process orders with a friendly, customer-first approach
- Communicate clearly and effectively across all channels to ensure customer understanding
- Track shipments, resolve delivery issues, and file/monitor claims with shipping providers
- Maintain detailed and accurate customer records in CRM systems, including tracking customer behavior
- Handle billing inquiries and support accounts receivable processes
- Conduct follow-ups to ensure customer satisfaction and long-term success
- Perform data entry and basic data analysis as required
- Collaborate with internal teams to ensure a seamless customer experience
- Support additional administrative tasks as assigned
Preferred Experience:
- Experience with CRM systems (HubSpot preferred)
- Familiarity with Shopify
- Experience with dialer and SMS tools is a plus
English Proficiency:
- Speaking: Professional Working Proficiency (Full Professional Proficiency preferred)
- Reading/Writing: Full Professional Proficiency
Core Competencies:
- Strong written and verbal communication skills
- Empathetic, positive, and professional attitude
- Excellent listening and problem-solving abilities
- High attention to detail and strong organizational skills
Additional Content
Role type: Full-time, fully remote
Schedule: 9:00 AM – 6:00 PM EDT (with unpaid break during the day)
Salary range: $6.50 – $8.00 per hour
The client operates in the organic food industry, offering high-quality herbs, spices, and seasonings. They emphasize sustainable sourcing, product integrity, and a customer-first approach.
They are looking for a highly skilled and reliable Sales Admin & Customer Support Specialist to join their team.
Key Responsibilities:
- Manage inbound customer interactions via calls, emails, text messages, and live chat; conduct outbound calls as needed
- Provide product recommendations and accurately process orders with a friendly, customer-first approach
- Communicate clearly and effectively across all channels to ensure customer understanding
- Track shipments, resolve delivery issues, and file/monitor claims with shipping providers
- Maintain detailed and accurate customer records in CRM systems, including tracking customer behavior
- Handle billing inquiries and support accounts receivable processes
- Conduct follow-ups to ensure customer satisfaction and long-term success
- Perform data entry and basic data analysis as required
- Collaborate with internal teams to ensure a seamless customer experience
- Support additional administrative tasks as assigned
Preferred Experience:
- Experience with CRM systems (HubSpot preferred)
- Familiarity with Shopify
- Experience with dialer and SMS tools is a plus
English Proficiency:
- Speaking: Professional Working Proficiency (Full Professional Proficiency preferred)
- Reading/Writing: Full Professional Proficiency
Core Competencies:
- Strong written and verbal communication skills
- Empathetic, positive, and professional attitude
- Excellent listening and problem-solving abilities
- High attention to detail and strong organizational skills