Salesforce Engagement Manager
neuraflash • Remote - United States
Posted: March 19, 2026
Job Description
AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO:
- Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients
- Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint
- Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation
- Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
- Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
- In collaboration with Neuraflash, Part of Accenture’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
- Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
- Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
- Travel up to 25% for customer projects and company events
QUALIFICATIONS:
- 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
- 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
- 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services
- Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems
- Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
- Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
- Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
- Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
- Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
- Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings
PREFERRED SKILLS:
- Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
- Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
- Eager to embrace challenging situations and enjoys solving complex problems
- Proven ability to work cross-functionally
- Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
- Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
- Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
- Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
- Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 03/19/2026 and open for at least 3 days.
California Annual Salary Range
$94,400 to $266,300 USD
Cleveland Annual Salary Range
$87,400 to $213,000 USD
Colorado Annual Salary Range
$94,400 to $230,000 USD
District of Columbia Annual Salary Range
$100,500 to $245,000 USD
Illinois Annual Salary Range
$87,400 to $230,000 USD
Maryland Annual Salary Range
$94,400 to $230,000 USD
Massachusetts Annual Salary Range
$94,400 to $245,000 USD
Minnesota Annual Salary Range
$94,400 to $230,000 USD
New York Annual Salary Range
$87,400 to $266,300 USD
New Jersey Annual Salary Range
$100,500 to $266,300 USD
Washington Annual Salary Range
$100,500 to $245,400 USD
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Additional Content
AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO:
- Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients
- Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint
- Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation
- Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
- Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
- In collaboration with Neuraflash, Part of Accenture’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
- Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
- Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale
- Travel up to 25% for customer projects and company events
QUALIFICATIONS:
- 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives
- 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
- 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services
- Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems
- Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders
- Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness
- Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences
- Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions
- Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations
- Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings
PREFERRED SKILLS:
- Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
- Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
- Eager to embrace challenging situations and enjoys solving complex problems
- Proven ability to work cross-functionally
- Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies
- Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions
- Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap
- Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers
- Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 03/19/2026 and open for at least 3 days.
California Annual Salary Range
$94,400 to $266,300 USD
Cleveland Annual Salary Range
$87,400 to $213,000 USD
Colorado Annual Salary Range
$94,400 to $230,000 USD
District of Columbia Annual Salary Range
$100,500 to $245,000 USD
Illinois Annual Salary Range
$87,400 to $230,000 USD
Maryland Annual Salary Range
$94,400 to $230,000 USD
Massachusetts Annual Salary Range
$94,400 to $245,000 USD
Minnesota Annual Salary Range
$94,400 to $230,000 USD
New York Annual Salary Range
$87,400 to $266,300 USD
New Jersey Annual Salary Range
$100,500 to $266,300 USD
Washington Annual Salary Range
$100,500 to $245,400 USD
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.