Service Desk Analyst - Inbound Team (AUS)
Centorrino Technologies • Adelaide, South Australia, Australia
Posted: July 3, 2026
Job Description
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Inbound team in Adealide.
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025...What You’ll Do
- Answer inbound calls and deliver prompt, friendly, and professional support.
- Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
- Keep customers informed with clear, confident, and timely updates.
- Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
- Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.
What You’ll Bring
- A mature, “own it” mindset with strong follow-through.
- A team-first approach and a high level of accountability.
- Clear communication skills and a practical, solutions-focused mindset.
- A genuine passion for customer service and helping people.
- A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
- Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.
Additional Content
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Inbound team in Adealide.
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025...What You’ll Do
- Answer inbound calls and deliver prompt, friendly, and professional support.
- Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
- Keep customers informed with clear, confident, and timely updates.
- Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
- Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.
What You’ll Bring
- A mature, “own it” mindset with strong follow-through.
- A team-first approach and a high level of accountability.
- Clear communication skills and a practical, solutions-focused mindset.
- A genuine passion for customer service and helping people.
- A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
- Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.