Spanish-Speaking Customer Agent For Messaging App - Work In Athens, Greece
Mercier Consultancy Group • Alicante, Valencian Community, Spain • Athens, Attica, Greece
Posted: July 10, 2026
Job Description
Spanish-Speaking Customer Agent For Messaging App
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world-class employers across a diverse range of industries. With a strong track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and truly premium candidate experience. At Mercier Consultancy Group, your career ambitions are our highest priority.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused individual to join our client's dynamic team in Athens, Greece, as a Spanish-Speaking Customer Agent For Messaging App. This exciting Spanish-Speaking Customer Agent For Messaging App position in Greece places you at the heart of the fast-moving social media industry, where you will provide expert support to Spanish-speaking users of a globally recognised messaging platform. If you are passionate about social media, digital communication, and delivering an exceptional customer experience, this is one of the most rewarding Spanish-speaking jobs available in Europe today.
Key Responsibilities
- Provide timely, professional, and empathetic customer support to Spanish-speaking users of a leading social media messaging application via chat, email, and digital ticketing systems.
- Assist users with account access issues, messaging functionality queries, privacy settings, and general platform navigation on the social media app.
- Identify, investigate, and escalate reports of inappropriate content, policy violations, and suspicious activity in alignment with the platform's social media community guidelines.
- Guide users through technical troubleshooting steps for messaging features, notification settings, and app performance issues across multiple devices.
- Accurately document all customer interactions, feedback, and case outcomes within the internal CRM system to support continuous service improvement.
- Collaborate with cross-functional teams including trust and safety, technical support, and social media content moderation departments to resolve complex user issues.
- Stay up to date with the latest product updates, feature releases, and policy changes related to the messaging platform and broader social media ecosystem.
- Contribute to a positive team culture by sharing insights, best practices, and user feedback that help enhance the overall customer experience on the platform.
- Native or fluent Spanish language skills (both spoken and written) are essential for this role.
- Valid EU passport or EU citizenship is mandatory.
- A genuine interest in social media platforms, digital messaging applications, and emerging online communication trends.
- Strong written communication skills with an ability to convey information clearly, professionally, and with appropriate tone in Spanish.
- Solid problem-solving abilities and a calm, patient approach when handling challenging or sensitive customer interactions.
- Previous experience in customer service, online support, or a social media-related role is an advantage, though not strictly required as full training is provided.
- Comfortable working in a fast-paced, on-site team environment in Athens, Greece, with a commitment to meeting quality and productivity targets.
Additional Content
Spanish-Speaking Customer Agent For Messaging App
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world-class employers across a diverse range of industries. With a strong track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and truly premium candidate experience. At Mercier Consultancy Group, your career ambitions are our highest priority.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused individual to join our client's dynamic team in Athens, Greece, as a Spanish-Speaking Customer Agent For Messaging App. This exciting Spanish-Speaking Customer Agent For Messaging App position in Greece places you at the heart of the fast-moving social media industry, where you will provide expert support to Spanish-speaking users of a globally recognised messaging platform. If you are passionate about social media, digital communication, and delivering an exceptional customer experience, this is one of the most rewarding Spanish-speaking jobs available in Europe today.
Key Responsibilities
- Provide timely, professional, and empathetic customer support to Spanish-speaking users of a leading social media messaging application via chat, email, and digital ticketing systems.
- Assist users with account access issues, messaging functionality queries, privacy settings, and general platform navigation on the social media app.
- Identify, investigate, and escalate reports of inappropriate content, policy violations, and suspicious activity in alignment with the platform's social media community guidelines.
- Guide users through technical troubleshooting steps for messaging features, notification settings, and app performance issues across multiple devices.
- Accurately document all customer interactions, feedback, and case outcomes within the internal CRM system to support continuous service improvement.
- Collaborate with cross-functional teams including trust and safety, technical support, and social media content moderation departments to resolve complex user issues.
- Stay up to date with the latest product updates, feature releases, and policy changes related to the messaging platform and broader social media ecosystem.
- Contribute to a positive team culture by sharing insights, best practices, and user feedback that help enhance the overall customer experience on the platform.
- Native or fluent Spanish language skills (both spoken and written) are essential for this role.
- Valid EU passport or EU citizenship is mandatory.
- A genuine interest in social media platforms, digital messaging applications, and emerging online communication trends.
- Strong written communication skills with an ability to convey information clearly, professionally, and with appropriate tone in Spanish.
- Solid problem-solving abilities and a calm, patient approach when handling challenging or sensitive customer interactions.
- Previous experience in customer service, online support, or a social media-related role is an advantage, though not strictly required as full training is provided.
- Comfortable working in a fast-paced, on-site team environment in Athens, Greece, with a commitment to meeting quality and productivity targets.