Spanish-Speaking Cybersecurity Customer Agent - Work In Athens, Greece
Mercier Consultancy Group • Alicante, Valencian Community, Spain • Sofia, Sofia City Province, Bulgaria
Posted: July 10, 2026
Job Description
Spanish-Speaking Cybersecurity Customer Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on offering a seamless, candidate-first recruitment experience. At Mercier Consultancy Group, we don't simply fill positions — we build careers and shape futures.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and detail-oriented Spanish-Speaking Cybersecurity Customer Agent position in Greece, based on-site in the vibrant and historic city of Athens. In this role, you will serve as a trusted first point of contact for Spanish-speaking clients seeking expert guidance and support across a range of cybersecurity products and services. This is your chance to launch or elevate your career within the fast-growing cybersecurity industry while enjoying the unparalleled lifestyle that Greece has to offer — with a fully paid relocation package making your transition effortless.
Key Responsibilities
- Provide high-quality customer support to Spanish-speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management.
- Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations, antivirus software, and data protection services.
- Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow-up.
- Identify, troubleshoot, and escalate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner.
- Educate Spanish-speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively.
- Collaborate with cross-functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment.
- Monitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases.
- Maintain the highest standards of customer satisfaction, data confidentiality, and compliance in line with industry regulations and company protocols.
- Native or fluent Spanish language skills (spoken and written) are essential for this role — candidates must be able to communicate confidently and professionally in Spanish at all times.
- Valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).
- Previous experience in customer service, technical support, or a related field is highly desirable; experience within the cybersecurity or technology industry is a significant advantage.
- A solid understanding of or genuine interest in cybersecurity concepts, digital threats, data privacy, and security best practices.
- Strong computer literacy and the ability to quickly learn and navigate cybersecurity platforms, CRM tools, and support software.
- Excellent problem-solving skills, a customer-first mindset, and the ability to remain calm and professional when handling sensitive or complex cybersecurity issues.
- Good command of English is required for internal communications, training materials, and cross-team collaboration.
Additional Content
Spanish-Speaking Cybersecurity Customer Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on offering a seamless, candidate-first recruitment experience. At Mercier Consultancy Group, we don't simply fill positions — we build careers and shape futures.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and detail-oriented Spanish-Speaking Cybersecurity Customer Agent position in Greece, based on-site in the vibrant and historic city of Athens. In this role, you will serve as a trusted first point of contact for Spanish-speaking clients seeking expert guidance and support across a range of cybersecurity products and services. This is your chance to launch or elevate your career within the fast-growing cybersecurity industry while enjoying the unparalleled lifestyle that Greece has to offer — with a fully paid relocation package making your transition effortless.
Key Responsibilities
- Provide high-quality customer support to Spanish-speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management.
- Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations, antivirus software, and data protection services.
- Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow-up.
- Identify, troubleshoot, and escalate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner.
- Educate Spanish-speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively.
- Collaborate with cross-functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment.
- Monitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases.
- Maintain the highest standards of customer satisfaction, data confidentiality, and compliance in line with industry regulations and company protocols.
- Native or fluent Spanish language skills (spoken and written) are essential for this role — candidates must be able to communicate confidently and professionally in Spanish at all times.
- Valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).
- Previous experience in customer service, technical support, or a related field is highly desirable; experience within the cybersecurity or technology industry is a significant advantage.
- A solid understanding of or genuine interest in cybersecurity concepts, digital threats, data privacy, and security best practices.
- Strong computer literacy and the ability to quickly learn and navigate cybersecurity platforms, CRM tools, and support software.
- Excellent problem-solving skills, a customer-first mindset, and the ability to remain calm and professional when handling sensitive or complex cybersecurity issues.
- Good command of English is required for internal communications, training materials, and cross-team collaboration.