Spanish-Speaking Transportation Customer Agent - Work Remote In Greece
Mercier Consultancy Group • Bilbao, Basque Country, Spain • Spain
Posted: July 10, 2026
Job Description
Spanish-Speaking Transportation Customer Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a diverse range of industries. With a strong footprint across the European market and a reputation built on trust, professionalism, and results, we are dedicated to matching the right candidates with career opportunities that truly make a difference. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.
Job Overview
Mercier Consultancy Group is currently seeking a driven and customer-focused professional for the Spanish-Speaking Transportation Customer Agent position in Greece — an outstanding opportunity for Spanish-speaking candidates ready to launch or advance their career in the transportation industry. In this remote role based within Greece, you will serve as the primary point of contact for Spanish-speaking clients and customers, delivering first-class support across all aspects of transportation services, logistics coordination, and travel-related enquiries. If you are passionate about transportation, fluent in Spanish, and eager to thrive in a dynamic international environment, this is the Spanish-speaking job in Greece you have been waiting for.
Key Responsibilities
- Serve as the dedicated point of contact for Spanish-speaking customers, providing timely and professional assistance related to transportation bookings, schedules, and service inquiries.
- Handle inbound and outbound customer communications via phone, email, and live chat, ensuring all transportation-related queries are resolved accurately and efficiently.
- Assist customers with booking management, ticket modifications, cancellations, and refund requests in line with company transportation policies.
- Coordinate with internal logistics and operations teams to track shipments, monitor transit updates, and communicate real-time status information to customers.
- Escalate complex or unresolved transportation issues to the appropriate department, ensuring a seamless customer experience throughout.
- Maintain thorough and accurate records of all customer interactions and case resolutions using the company's CRM and transportation management systems.
- Proactively identify opportunities to improve service delivery within the transportation support process and communicate feedback to the team leader.
- Ensure full compliance with company standards, data protection regulations, and quality assurance benchmarks at all times.
- Native or fluent Spanish language proficiency (spoken and written) is essential for this role.
- Valid EU passport or EU-recognised identification document (mandatory).
- Previous experience in customer service, ideally within the transportation, logistics, travel, or mobility industry is highly desirable.
- Strong communication and interpersonal skills with a genuine commitment to delivering outstanding customer experiences.
- Comfortable working with digital tools, CRM platforms, and transportation or ticketing management systems.
- Ability to work independently in a remote environment while maintaining high levels of productivity and professionalism.
- A positive, solution-oriented mindset with the ability to manage multiple queries and prioritise effectively under pressure.
Additional Content
Spanish-Speaking Transportation Customer Agent
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a diverse range of industries. With a strong footprint across the European market and a reputation built on trust, professionalism, and results, we are dedicated to matching the right candidates with career opportunities that truly make a difference. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.
Job Overview
Mercier Consultancy Group is currently seeking a driven and customer-focused professional for the Spanish-Speaking Transportation Customer Agent position in Greece — an outstanding opportunity for Spanish-speaking candidates ready to launch or advance their career in the transportation industry. In this remote role based within Greece, you will serve as the primary point of contact for Spanish-speaking clients and customers, delivering first-class support across all aspects of transportation services, logistics coordination, and travel-related enquiries. If you are passionate about transportation, fluent in Spanish, and eager to thrive in a dynamic international environment, this is the Spanish-speaking job in Greece you have been waiting for.
Key Responsibilities
- Serve as the dedicated point of contact for Spanish-speaking customers, providing timely and professional assistance related to transportation bookings, schedules, and service inquiries.
- Handle inbound and outbound customer communications via phone, email, and live chat, ensuring all transportation-related queries are resolved accurately and efficiently.
- Assist customers with booking management, ticket modifications, cancellations, and refund requests in line with company transportation policies.
- Coordinate with internal logistics and operations teams to track shipments, monitor transit updates, and communicate real-time status information to customers.
- Escalate complex or unresolved transportation issues to the appropriate department, ensuring a seamless customer experience throughout.
- Maintain thorough and accurate records of all customer interactions and case resolutions using the company's CRM and transportation management systems.
- Proactively identify opportunities to improve service delivery within the transportation support process and communicate feedback to the team leader.
- Ensure full compliance with company standards, data protection regulations, and quality assurance benchmarks at all times.
- Native or fluent Spanish language proficiency (spoken and written) is essential for this role.
- Valid EU passport or EU-recognised identification document (mandatory).
- Previous experience in customer service, ideally within the transportation, logistics, travel, or mobility industry is highly desirable.
- Strong communication and interpersonal skills with a genuine commitment to delivering outstanding customer experiences.
- Comfortable working with digital tools, CRM platforms, and transportation or ticketing management systems.
- Ability to work independently in a remote environment while maintaining high levels of productivity and professionalism.
- A positive, solution-oriented mindset with the ability to manage multiple queries and prioritise effectively under pressure.