Sr. Engagement Manager

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Engagement Manager in the United States. This senior client-facing role sits at the intersection of consulting, delivery leadership, and risk analytics, focused on helping major organizations maximize the value of advanced fraud, identity, and risk intelligence solutions. You will lead end-to-end client engagements, guiding implementation and optimization of enterprise platforms that improve operational efficiency and strengthen fraud prevention strategies. Acting as a trusted advisor, you will translate complex technical and analytical capabilities into clear business outcomes for both executive and operational stakeholders. The role involves close collaboration with cross-functional teams to ensure successful delivery, adoption, and expansion of solutions. You will also lead strategic business reviews, shape client roadmaps, and identify opportunities for deeper platform integration. This is a highly impactful position in a fast-paced environment where analytical depth, client leadership, and strategic thinking are essential.
• Accountabilities Lead and oversee end-to-end client engagement delivery, ensuring successful implementation, optimization, and adoption of fraud, identity, and risk solutions while acting as the primary client point of contact. Manage full project lifecycle from kickoff through go-live and ongoing optimization, ensuring alignment with timelines, KPIs, and business objectives. Translate complex fraud, identity, and risk concepts into actionable recommendations for technical and non-technical stakeholders. Conduct Quarterly Business Reviews (QBRs) with senior client leadership, providing insights, performance analysis, and strategic recommendations. Collaborate with Strategic Account Managers and internal teams to identify expansion opportunities and drive deeper solution adoption. Govern project execution, ensuring strong data quality, performance tracking, and adherence to implementation standards. Support continuous improvement by leveraging client feedback, analytics, and industry trends to refine engagement strategies. Requirements This role requires strong experience in client-facing delivery, fraud/risk environments, and technical consulting, with the ability to manage complex implementations and communicate effectively across all levels of stakeholders. Bachelor’s degree in IT, Business, or related field, or 7+ years of relevant experience in fraud, risk, or consulting environments. 7+ years of client-facing experience with proven expertise in engagement management, consulting, or professional services delivery. Strong knowledge of fraud risk, identity verification, and mitigation strategies (insurance or healthcare experience preferred). Proficiency in SQL, with familiarity in data analysis, reporting, and performance metrics interpretation. Ability to manage complex projects, including governance, timelines, resources, and cross-functional coordination. Excellent communication and presentation skills, with the ability to engage executive-level stakeholders. Strong analytical thinking, problem-solving ability, and comfort working with ambiguity and high-pressure environments. Experience with tools such as PowerPoint and familiarity with APIs, SaaS platforms, or big data environments is an advantage. Benefits Competitive base salary with annual incentive bonus eligibility Medical, dental, and vision insurance coverage Retirement and financial benefits (including savings and incentive programs) Paid time off and holiday programs Remote-friendly work flexibility (where applicable) Career development opportunities and exposure to enterprise-scale clients Inclusive and diverse work environment Access to training, certifications, and continuous learning resources
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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