Swedish Speaking Customer Support Specialist - Work In Bulgaria
Mercier Consultancy Group • Gothenburg, Västra Götaland County, Sweden • Sweden
Posted: May 24, 2026
Job Description
Mercier Consultancy MD is seeking a talented Swedish Speaking Customer Support Specialist to join our team in Bulgaria. This role offers an exciting opportunity to work in a vibrant environment, providing exceptional support to Swedish-speaking clients. As part of our customer support team, you will be responsible for assisting customers with their inquiries and ensuring a positive and efficient experience.
Key Responsibilities
- Provide excellent customer service to Swedish-speaking clients via phone, email, and chat.
- Resolve customer inquiries and issues promptly and professionally.
- Document all customer interactions accurately and maintain up-to-date records.
- Collaborate with various departments to address complex customer concerns.
- Stay current on product and service knowledge to offer accurate information.
- Participate in continuous training to improve service delivery and product understanding.
- Fluency in Swedish (both spoken and written) is essential; English proficiency is an advantage.
- Previous experience in customer support or related fields is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-oriented approach.
- Familiarity with CRM tools and computer proficiency.
- Ability to work effectively in a team and independently.
- Willingness to work in Bulgaria and adapt to the local work environment.
Additional Content
Mercier Consultancy MD is seeking a talented Swedish Speaking Customer Support Specialist to join our team in Bulgaria. This role offers an exciting opportunity to work in a vibrant environment, providing exceptional support to Swedish-speaking clients. As part of our customer support team, you will be responsible for assisting customers with their inquiries and ensuring a positive and efficient experience.
Key Responsibilities
- Provide excellent customer service to Swedish-speaking clients via phone, email, and chat.
- Resolve customer inquiries and issues promptly and professionally.
- Document all customer interactions accurately and maintain up-to-date records.
- Collaborate with various departments to address complex customer concerns.
- Stay current on product and service knowledge to offer accurate information.
- Participate in continuous training to improve service delivery and product understanding.
- Fluency in Swedish (both spoken and written) is essential; English proficiency is an advantage.
- Previous experience in customer support or related fields is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-oriented approach.
- Familiarity with CRM tools and computer proficiency.
- Ability to work effectively in a team and independently.
- Willingness to work in Bulgaria and adapt to the local work environment.