Team Lead, Solutions Engineering (Post-Sales)

Job Description

• Noibu is the leading ecommerce analytics & monitoring platform, purpose-built to help retailers protect and grow online revenue. By unifying site monitoring, experience analytics, and conversion growth opportunities in a single pane of glass, Noibu captures the most important end-to-end shopping data, without the complexity of traditional analytics tools. Noibu surfaces critical site errors, performance issues, and customer journey friction that block conversions, then ties every insight directly to business impact, session replays, and full technical context. This makes it easy for ecommerce teams to understand why things are happening and what to prioritize, without dedicated analytics headcount. The result: faster decisions, better collaboration across teams, optimized customer experiences, and revenue growth. Learn more about Noibu at www.noibu.com. About the Role As Team Lead, Post Sale Solutions Engineering, you'll lead a team of Customer Success Solutions Engineers responsible for delivering technical value to Noibu's customers, maintaining technical buy-in, and driving successful adoption and renewal of our products. This is a true player-coach role: you'll spend part of your time as a Senior Solutions Engineer working directly with strategic customers, and part of your time coaching, mentoring, and developing a high-performing team. Reporting to the Director, Solutions Engineering & Support, you'll act as a coach, strategist, and senior technical lead for the team, while partnering closely with Customer Success, Product, and Engineering leaders to help shape how our team operates as we scale.
• What you'll do Coach and develop the team. Mentor a team of Solutions Engineers through 1:1s, feedback, and career development — and support hiring and onboarding as the team grows. Own team performance. Monitor team KPIs (e.g., retention, resolution time, product adoption), run performance reviews, and partner with your manager on goal-setting and improvement plans. Own the most strategic accounts. Personally lead the technical relationships with our most complex, highest-value customers — driving investigations, strategic conversations, and the technical solutions that keep them growing. Protect and grow the book. Help the team identify at-risk accounts early, build mitigation strategies, and deepen technical relationships with key customer stakeholders. Partner cross-functionally. Align closely with CSM Managers on account strategy and act as the team's liaison to Product and Engineering on feedback, testing, and launches. Stay technically sharp. Maintain deep expertise in Noibu's product, roadmap, and competitive positioning so you can lead from the front on every customer conversation.
• Who you are 5+ years of experience in a Solutions Engineering, Solutions Consulting, or Technical Customer Success role, ideally in a SaaS environment. Led or formally mentored other engineers, whether as a team lead, senior IC mentor, or manager, and you genuinely enjoy helping people grow. You're technically strong comfortable with JavaScript, browser dev tools, web technologies, and debugging complex front-end issues. You can hold your own in technical conversations with engineering stakeholders on the customer side. You're a confident, polished communicator who can simplify complex technical concepts for non-technical audiences and command the room on a strategic customer call. You're customer-obsessed and commercially aware — you understand how technical adoption ties directly to retention, expansion, and revenue. You're proactive, organized, and able to juggle player-coach responsibilities without dropping the ball on either. You're comfortable using AI tools to improve efficiency, reduce workload, and elevate the quality of your output and your team's. Bonus if you have Experience working with ecommerce platforms (Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, etc.) or in the ecommerce analytics/monitoring space. Background working with session replay, error monitoring, RUM, APM, or experience analytics tools. Experience supporting renewals, expansion, or gross revenue retention (GRR) targets as part of a post-sales technical function. Familiarity with Customer Success operating models and KPIs (e.g., gross and net revenue retention, adoption metrics). Prior experience helping scale a Solutions Engineering function at a growth-stage SaaS company.
• $150,000 - $170,000 a year At Noibu, we believe compensation is more than a paycheque. Our total rewards package includes base salary, performance bonuses, equity, and benefits — all designed to reflect your impact and support your growth. Our pay bands are built using the 75th percentile of the market as a reference point, meaning we benchmark against similar companies to ensure our offers are genuinely competitive. We review compensation annually to stay aligned with market trends and reward strong performance.
• Why should you consider Noibu? 🦄 We’re working to be Ottawa’s next Unicorn Noibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible. 🕰️ Unlimited Time Off & Flexible Working Style In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company-wide holiday shutdown yearly. Our flexible working style means you get to choose the hours that work best for you. 🦷 Benefits from Day 1 Imagine waiting 3 months into your new job to go to the dentist. Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝 🎉 Fun & Engagement Many companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and an annual Holiday Party 🎄 ...Plus much, much more. If you have experience close to what we outlined but think you might be missing a few things, apply anyway! 🚀 What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms. At Noibu, we’re committed to building an environment where every team member feels included, supported, and valued for who they are. We’re proud to be an equal opportunity employer and believe that diverse perspectives fuel better ideas, stronger teams, and a better product.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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