Technical Account Manager (TAM)

Job Description

• This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager (TAM) based in Brazil. This is a senior, client-facing technical role focused on building trusted relationships with enterprise customers and helping them maximize the value of a complex technology platform. You will serve as the primary technical advisor, developing a deep understanding of client architectures, operations, and business priorities. The role combines technical expertise, strategic guidance, risk management, and stakeholder leadership across the customer lifecycle. You will proactively identify opportunities to improve platform performance, availability, scalability, and operational maturity. You will also lead technical governance, coordinate cross-functional teams, and manage high-impact incidents and escalations. Success requires the ability to translate complex technical topics into clear recommendations for both engineering teams and senior leadership. This is an opportunity to influence enterprise technology strategy while working in a fast-paced, collaborative, and globally connected environment.
• Accountabilities: Own the technical relationship with enterprise clients, serving as their primary technical point of contact and trusted advisor on platform usage, architecture, and strategy. Develop a comprehensive understanding of client architectures, operational environments, and technology priorities to identify opportunities for improvement. Proactively identify technical risks, dependencies, and potential issues that could affect performance, availability, scalability, or reliability. Define mitigation strategies, track dependencies, and work with relevant stakeholders to ensure risks are effectively addressed. Provide architectural and operational guidance for complex integrations, high-risk changes, and critical platform operations. Lead technical governance activities, including regular operational and business reviews, providing actionable recommendations based on platform capabilities and client needs. Coordinate cross-functional responses involving engineering teams and subject-matter experts to resolve complex technical challenges. Lead high-impact incidents and escalations, ensuring structured response processes, clear stakeholder communication, and progress toward resolution. Anticipate evolving client requirements and help ensure technical readiness for growth, increased scale, and platform evolution. Drive adoption of relevant platform capabilities, technical best practices, and operational improvements. Monitor client platform health and operational maturity, identifying opportunities to strengthen reliability and reduce technical risk. Communicate effectively with senior technical stakeholders, directors, and leadership throughout the client lifecycle. Requirements: 5+ years of relevant professional experience with a Bachelor's degree, or 2+ years with an advanced degree such as a Master's, MBA, JD, or MD; PhD holders may qualify with relevant academic experience. For the preferred profile, 6+ years of experience with a Bachelor's degree or 4+ years with an advanced degree, with equivalent combinations of education and experience considered. Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience. Proven experience in Technical Account Management, Solutions Architecture, or another client-facing technical role. Strong understanding of cloud platforms, APIs, distributed systems, and modern software architectures. Experience working with enterprise customers, preferably in fintech, banking, payments, or other complex regulated environments. Solid knowledge of software architecture, integrations, system reliability, and operational practices. Experience participating in or supporting incident management, technical escalations, and complex problem resolution. Ability to assess technical risks, develop mitigation strategies, and coordinate execution across multiple teams. Strong problem-solving skills and the ability to operate effectively in complex, multi-team environments. Excellent communication and presentation skills, with the ability to engage confidently with senior technical stakeholders and leadership. Strong customer orientation and the ability to build trusted, long-term technical relationships. Ability to translate complex technical concepts into clear, actionable business and technical recommendations. Demonstrated ability to operate proactively, independently, and strategically while coordinating multiple priorities. Benefits: Full-time remote position based in Brazil. Opportunity to work directly with enterprise clients on complex, high-impact technology environments. Senior technical role combining customer engagement, architecture, operational excellence, and strategic advisory responsibilities. Exposure to cloud platforms, APIs, distributed systems, enterprise integrations, and reliability practices. Opportunity to collaborate with engineering teams and technical experts across multiple disciplines. High visibility with senior technical stakeholders and leadership. Professional growth through exposure to enterprise technology strategy, technical governance, and complex incident management. Remote flexibility, with occasional presence at an office potentially required with advance notice. Opportunity to contribute to improvements in client platform health, operational maturity, scalability, and adoption of technology best practices.
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