Technical Success Manager

We are looking for a Technical Success Manager to join our Customer Success Organization. This is role based in Italy, reporting to the Sr Director of Technical Success Management.

You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for our public sector partners.

What you’ll do (Role Expectations)

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction

• Build relationships with stakeholders, conduct reviews, and identify growth opportunities

• Anticipate challenges, provide proactive recommendations, and mitigate risks

• Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices

• Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management

• Demonstrated experience with product feature implementations and best-practice adoption

• Experience with operating systems such as Linux, Unix, and Free BSD

• Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR

• Knowledge of protocols including HTTP, SMTP, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations
• In-depth understanding of enterprise networks and hands-on experience with cloud security technologies like SASE, SSE, and ZTNA
• Experience with open-source system administration and authentication protocols such as SAML, LDAP, and OAuth

#LI-Hybrid

#LI-MP1

We are looking for a Technical Success Manager to join our Customer Success Organization. This is role based in Italy, reporting to the Sr Director of Technical Success Management.

You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for our public sector partners.

What you’ll do (Role Expectations)

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction

• Build relationships with stakeholders, conduct reviews, and identify growth opportunities

• Anticipate challenges, provide proactive recommendations, and mitigate risks

• Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices

• Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management

• Demonstrated experience with product feature implementations and best-practice adoption

• Experience with operating systems such as Linux, Unix, and Free BSD

• Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR

• Knowledge of protocols including HTTP, SMTP, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations
• In-depth understanding of enterprise networks and hands-on experience with cloud security technologies like SASE, SSE, and ZTNA
• Experience with open-source system administration and authentication protocols such as SAML, LDAP, and OAuth

#LI-Hybrid

#LI-MP1