Technical Support and Service Engineer
Solplanet • Italy
No Relocation
Posted: July 16, 2026
Job Description
Our belief:
- At SOLPLANET, we are driven by a simple idea: solar for everybody
- We strive to create the best possible experience for distributors, installers and end users
- That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Who We Are:
- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
- With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day
How you´ll help us:
- Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels.
- Provide commissioning support for Solplanet products, both remotely and on-site.
- Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues.
- Support pre-sales activities by providing technical consultancy during customer meetings when required.
- Develop and maintain strong relationships with distributors, installers, EPCs and service partners.
- Collaborate closely with the Sales team to strengthen customer relationships and support business development.
- Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products.
- Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D.
- Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance.
- Support the qualification, onboarding and management of authorized service partners.
- Coordinate inverter replacement activities, including logistics and product return management.
- Accurately document technical cases and customer interactions using CRM systems.
- Contribute to the successful launch and validation of new Solplanet products in the Italian market.
- Continuously identify opportunities to improve products, technical processes and customer satisfaction.
Your background and skills:
- Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering or a related technical discipline.
- Previous experience in technical support, commissioning, after-sales service or application engineering is preferred.
- Experience in the photovoltaic, renewable energy or electrical industry is considered an advantage.
- Experience with PV inverters, energy storage systems or EV chargers is appreciated but not mandatory.
- Experience working with distributors, installers or EPC companies is preferred.
- Good knowledge of photovoltaic systems, energy storage systems and EV charging solutions.
- Understanding of grid code requirements and electrical standards is an advantage.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Good knowledge of CRM and ticket management systems is preferred.
- Customer-oriented mindset with excellent interpersonal and communication skills.
- Proactive, hands-on and solution-oriented attitude.
- Strong organizational skills and ability to manage multiple priorities.
- Fast learner with a genuine interest in renewable energy technologies.
- Ability to work independently while collaborating effectively within international cross-functional teams.
- Language skills: Fluent Italian and business fluent English (written and spoken).
- Willingness to travel regularly within Italy and occasionally internationally.
- Valid driving licence.
Additional Content
Our belief:
- At SOLPLANET, we are driven by a simple idea: solar for everybody
- We strive to create the best possible experience for distributors, installers and end users
- That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Who We Are:
- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
- With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day
How you´ll help us:
- Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels.
- Provide commissioning support for Solplanet products, both remotely and on-site.
- Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues.
- Support pre-sales activities by providing technical consultancy during customer meetings when required.
- Develop and maintain strong relationships with distributors, installers, EPCs and service partners.
- Collaborate closely with the Sales team to strengthen customer relationships and support business development.
- Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products.
- Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D.
- Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance.
- Support the qualification, onboarding and management of authorized service partners.
- Coordinate inverter replacement activities, including logistics and product return management.
- Accurately document technical cases and customer interactions using CRM systems.
- Contribute to the successful launch and validation of new Solplanet products in the Italian market.
- Continuously identify opportunities to improve products, technical processes and customer satisfaction.
Your background and skills:
- Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering or a related technical discipline.
- Previous experience in technical support, commissioning, after-sales service or application engineering is preferred.
- Experience in the photovoltaic, renewable energy or electrical industry is considered an advantage.
- Experience with PV inverters, energy storage systems or EV chargers is appreciated but not mandatory.
- Experience working with distributors, installers or EPC companies is preferred.
- Good knowledge of photovoltaic systems, energy storage systems and EV charging solutions.
- Understanding of grid code requirements and electrical standards is an advantage.
- Strong troubleshooting and analytical problem-solving skills.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Good knowledge of CRM and ticket management systems is preferred.
- Customer-oriented mindset with excellent interpersonal and communication skills.
- Proactive, hands-on and solution-oriented attitude.
- Strong organizational skills and ability to manage multiple priorities.
- Fast learner with a genuine interest in renewable energy technologies.
- Ability to work independently while collaborating effectively within international cross-functional teams.
- Language skills: Fluent Italian and business fluent English (written and spoken).
- Willingness to travel regularly within Italy and occasionally internationally.
- Valid driving licence.