Technical Support Engineer (L1 / Frontline Support)

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer (L1 / Frontline Support) in India. This role sits at the frontline of technical customer interaction within a fast-growing, developer-focused financial data platform. You will be the first point of contact for users across EU and APAC time zones, helping them resolve API, integration, authentication, and onboarding issues in a fast and accurate manner. The environment is highly technical and developer-oriented, requiring strong analytical thinking and the ability to understand complex API-driven workflows. You will work closely with engineering and senior support teams to ensure issues are properly diagnosed, documented, and escalated when needed. Beyond reactive support, the role also contributes to improving documentation and developer experience resources. This is an opportunity to be part of a high-growth fintech infrastructure company where precision, clarity, and responsiveness directly shape customer success.
• Accountabilities: You will act as the first line of technical support for developers and customers, ensuring fast resolution of common issues and effective escalation of complex cases. Serve as the primary L1 support contact for API, integration, authentication, onboarding, and billing-related inquiries Troubleshoot and resolve well-documented technical issues using logs, reproduction steps, and system analysis Escalate complex incidents to L2/L3 support or engineering teams with complete technical context Maintain accurate ticket documentation, including issue replication steps and diagnostic details Identify recurring customer issues and contribute to improving FAQs, documentation, and onboarding materials Support developer communities by answering questions and gathering user feedback Occasionally contribute technical content such as guides, tutorials, and best practices Collaborate with engineering and product teams to improve overall support workflows and user experience Requirements: This role requires strong technical troubleshooting ability, customer-facing communication skills, and familiarity with developer tools and APIs. 2+ years of experience in technical support, QA, DevOps, or software engineering roles Working knowledge of APIs and Python for debugging and basic scripting tasks Strong understanding of troubleshooting workflows and diagnostic techniques Experience using debugging and networking tools such as curl, tcpdump, Wireshark, or similar (preferred) Familiarity with observability tools like Grafana, Prometheus, Sentry, or Loki is a plus Strong written and verbal communication skills with ability to explain technical issues clearly Ability to manage multiple tickets and prioritize effectively in a fast-paced environment Experience in developer-facing roles or technical communities is a strong advantage Exposure to financial data, trading systems, or early-stage startups is a plus Must be based in EU or APAC time zones for coverage alignment Benefits: Competitive compensation package aligned with experience Fully remote working model across EU/APAC regions Opportunity to work with cutting-edge financial data and API infrastructure High-growth environment with strong learning and career development potential Exposure to engineering, product, and developer communities globally Opportunity to contribute to documentation, tooling, and developer experience improvements Collaborative and technically advanced team culture Flexible work structure supporting global time zone collaboration
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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