Técnico/Analista de Suporte Fiscal

Job Description

• This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Técnico/Analista de Suporte Fiscal in Brazil. This role is part of a customer-focused support team dedicated to delivering high-quality assistance on fiscal and accounting solutions used by professionals across Brazil. You will act as a key point of contact for clients, helping them navigate system functionalities and resolve operational questions with accuracy and efficiency. The position combines technical product knowledge with strong communication skills to ensure an excellent user experience. You will work in a structured yet dynamic environment where problem-solving and customer satisfaction are central. In addition, you will contribute to continuous improvement by channeling client feedback to product teams. This is an opportunity to grow in the fiscal and accounting domain while supporting mission-critical solutions for professionals.
• Accountabilities In this role, you will be responsible for providing functional support and ensuring a high standard of service to users of fiscal and accounting systems: Provide functional support for Fiscal and Accounting modules (Domínio system) via phone and other support channels. Deliver clear, accurate, and objective information to clients, ensuring understanding and resolution of issues. Support clients throughout their journey, identifying needs and guiding them to the appropriate solutions. Focus on efficient problem resolution with strong attention to customer satisfaction and service quality. Interact with product teams by forwarding improvement requests and system correction needs. Stay updated on fiscal legislation and system functionalities to ensure reliable support. Requirements We are looking for professionals with strong communication skills, customer orientation, and interest in fiscal and accounting processes, combined with the ability to work in structured environments: Completed or ongoing degree in Accounting, Administration, Human Resources, or related fields (non-graduates may also be considered depending on experience). Availability to work in a hybrid model in Campinas or São Paulo. Strong communication, empathy, and teamwork skills. Ability to work with goals, structured processes, and performance targets. Adaptability to standardized procedures and fast-paced support environments. Nice to have: prior experience in Fiscal and/or Accounting areas. Nice to have: familiarity with Domínio system solutions. Benefits Flexible work policies supporting work-life balance, including remote work options for limited periods annually. Comprehensive health and dental insurance plans. Mental health support programs and corporate wellness initiatives. Performance-based incentives and structured career development programs. Access to continuous learning platforms and professional development programs. Two corporate wellness days per year dedicated to mental health. Paid volunteer days and opportunities to participate in social impact initiatives. Inclusive and flexible global work culture focused on collaboration and growth.
• How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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