Virtual Patient Care Coordinator - Hormone Optimization & Wellness Medicine
Staffing for Doctors • Guatemala • Colombia
Posted: July 28, 2026
Job Description
About the Role
We're seeking a compassionate, organized Patient Liaison to join a growing Hormone Optimization and Wellness practice — one built around helping patients feel like themselves again, whether that means restoring energy, balancing hormones, or reaching a healthier weight in a way that actually lasts.
This isn't a traditional receptionist role. It's a relationship role. You'll be the steady, encouraging voice patients hear throughout their treatment journey — checking in, answering questions, and helping them stay on track toward the results they came for. If you love the idea of genuinely supporting people through a wellness journey (not just booking their next appointment), this is built for you.
What You'll Do
Patient Follow-Up & Education (Primary Focus)
- Proactively reach out to patients throughout their treatment journey to check progress and encourage compliance
- Discuss treatment plans clearly and confidently using approved scripts
- Answer common patient questions using Top 10 FAQs
- Support patients in staying engaged and consistent with their wellness goals
Appointment Coordination & Outbound Calls
- Make outbound calls to schedule, confirm, and follow up on appointments
- Coordinate patient recall and re-engagement outreach as needed
- Keep patient records and communications organized in Booker and Weave
Administrative Support
- Maintain accurate documentation of patient interactions and follow-ups
- Support the broader front-office team with day-to-day administrative tasks as needed
Required Qualifications
- 2+ years of experience as a Medical Receptionist, Patient Coordinator/Liaison, Medical Concierge, or Customer Success representative
- Excellent English communication skills and a warm, confident phone presence
- Experience making outbound patient calls and managing follow-up
- Comfortable discussing treatment plans using approved scripts
- Strong organizational and multitasking skills; able to work independently in a remote setting
Preferred Qualifications
- Background in Hormone Optimization, Functional Medicine, MedSpa, Concierge, or Integrative Medicine
- Experience with MedSpa EMR platforms or Weave
- Sales, retention, or relationship-management experience
- Experience with patient recall campaigns or working toward compliance goals
Additional Content
About the Role
We're seeking a compassionate, organized Patient Liaison to join a growing Hormone Optimization and Wellness practice — one built around helping patients feel like themselves again, whether that means restoring energy, balancing hormones, or reaching a healthier weight in a way that actually lasts.
This isn't a traditional receptionist role. It's a relationship role. You'll be the steady, encouraging voice patients hear throughout their treatment journey — checking in, answering questions, and helping them stay on track toward the results they came for. If you love the idea of genuinely supporting people through a wellness journey (not just booking their next appointment), this is built for you.
What You'll Do
Patient Follow-Up & Education (Primary Focus)
- Proactively reach out to patients throughout their treatment journey to check progress and encourage compliance
- Discuss treatment plans clearly and confidently using approved scripts
- Answer common patient questions using Top 10 FAQs
- Support patients in staying engaged and consistent with their wellness goals
Appointment Coordination & Outbound Calls
- Make outbound calls to schedule, confirm, and follow up on appointments
- Coordinate patient recall and re-engagement outreach as needed
- Keep patient records and communications organized in Booker and Weave
Administrative Support
- Maintain accurate documentation of patient interactions and follow-ups
- Support the broader front-office team with day-to-day administrative tasks as needed
Required Qualifications
- 2+ years of experience as a Medical Receptionist, Patient Coordinator/Liaison, Medical Concierge, or Customer Success representative
- Excellent English communication skills and a warm, confident phone presence
- Experience making outbound patient calls and managing follow-up
- Comfortable discussing treatment plans using approved scripts
- Strong organizational and multitasking skills; able to work independently in a remote setting
Preferred Qualifications
- Background in Hormone Optimization, Functional Medicine, MedSpa, Concierge, or Integrative Medicine
- Experience with MedSpa EMR platforms or Weave
- Sales, retention, or relationship-management experience
- Experience with patient recall campaigns or working toward compliance goals