Albanian Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria

Albanian Speaking Digital Trust and Safety Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions and professional guidance to candidates seeking transformative career opportunities across Europe.

Job Overview

We are currently looking for a motivated professional for the Albanian Speaking Digital Trust and Safety Specialist position in Bulgaria. This role is a vital addition to the social media landscape, where you will play a key part in maintaining digital safety and community standards to ensure a secure environment for global users.

Key Responsibilities

• Monitor and moderate social media content to uphold platform community guidelines and safety policies.
• Investigate reports of policy violations and take appropriate action to protect the digital ecosystem.
• Maintain a high level of accuracy while handling sensitive content in the Albanian language.
• Collaborate with cross-functional teams to identify emerging trends in social media safety risks.
• Utilize internal tools to escalate complex content issues to relevant departments for further review.
• Stay updated on local and global policy changes impacting the social media industry.
• Provide detailed feedback to improve safety protocols and automated moderation systems.

Albanian Speaking Digital Trust and Safety SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in th...

• Native or fluent Albanian (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to effectively communicate within a professional international environment.
• Previous experience in social media moderation, customer support, or trust and safety environments is highly preferred.
• Ability to work on-site in Sofia, Bulgaria, and integrate into a fast-paced team.
• Excellent analytical skills and the ability to make objective decisions in a high-volume setting.