Croatian Speaking Customer Support Representative - Work In Sofia, Bulgaria

Croatian Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in talent acquisition, we pride ourselves on matching motivated professionals with high-impact careers, specifically seeking candidates for our most prestigious Croatian-speaking jobs.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Support Representative position in Bulgaria. This role is a vital component of our client's customer support services team, offering a unique opportunity to build a career in a vibrant international environment with full relocation support.

Key Responsibilities

• Deliver exceptional service to clients within the customer support services sector by addressing inquiries via phone, email, and live chat.
• Maintain high levels of customer satisfaction by resolving technical and account-related issues efficiently.
• Document all interactions accurately within the internal CRM system to ensure seamless service continuity.
• Collaborate with international team members to share best practices and enhance support protocols.
• Stay updated on product knowledge and service policies to provide accurate information to users.
• Represent the company brand with professionalism and cultural sensitivity in every interaction.
• Meet and exceed performance targets and quality benchmarks set by the leadership team.

Croatian Speaking Customer Support RepresentativeAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO land...

• Native or fluent Croatian (spoken and written).
• Professional proficiency in English to communicate within our diverse corporate environment.
• Strong problem-solving skills and a passion for the customer support services industry.
• Previous experience in a customer-facing role is considered a strong advantage.
• Ability to thrive in an on-site office environment located in Sofia, Bulgaria.
• Valid EU passport (mandatory).