Croatian Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Croatian Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with world-class opportunities in the global Customer Support Services industry. As a leading European recruitment and BPO consultancy, we pride ourselves on delivering bespoke career solutions that foster professional growth and organizational success.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking to leverage their linguistic skills within a dynamic environment, joining the many professionals finding rewarding Croatian-speaking jobs in our vibrant capital city.

Key Responsibilities

• Deliver exceptional service to clients within the Customer Support Services sector by resolving inquiries via phone, email, and chat.
• Ensure high customer satisfaction rates through accurate, efficient, and professional communication in Croatian.
• Maintain comprehensive knowledge of client products and services to provide expert guidance and support.
• Document all customer interactions accurately within the internal database system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Contribute to the team’s overall success by meeting and exceeding performance targets and quality benchmarks.
• Act as a brand ambassador, ensuring that all interactions reflect the premium standards of our partners.

Croatian Speaking Customer Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with world-class opportunities in the global Customer Support Services ...

• Native or fluent Croatian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively collaborate within our international team.
• Previous experience in the Customer Support Services industry is highly preferred.
• Excellent problem-solving skills and a passion for helping others.
• A proactive attitude with the ability to thrive in a fast-paced, on-site environment in Sofia.
• Strong digital literacy and the ability to navigate multiple software platforms simultaneously.