Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria
Posted November 2, 2026
Job Description
Czech Speaking Customer Support Representative
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we take pride in facilitating life-changing career moves for professionals seeking excellence in the Customer Support Services sector.
Job Overview
We are currently sourcing exceptional talent for a Czech Speaking Customer Support Representative position in Bulgaria. This role offers the perfect opportunity to advance your career within the dynamic Customer Support Services industry while enjoying a seamless transition to a vibrant new professional home.
Key Responsibilities
- Deliver high-quality assistance to clients as a Czech Speaking Customer Support Representative in our Sofia office.
- Manage incoming customer inquiries across multiple channels within the Customer Support Services framework.
- Maintain detailed records of customer interactions to ensure excellence in service standards.
- Collaborate with cross-functional teams to resolve complex customer issues efficiently.
- Ensure all communication aligns with the company’s professional tone and quality guidelines.
- Act as a brand ambassador, providing world-class service that builds long-term customer loyalty.
- Continuously monitor service metrics to optimize performance and reach individual and team targets.
- Native or fluent Czech (spoken and written) is essential for this role.
- Professional proficiency in English to collaborate with our international team.
- Previous experience in the Customer Support Services industry is considered a strong advantage.
- Strong problem-solving skills and a passion for helping others.
- Ability to work on-site at our premium facility in Sofia, Bulgaria.
- Excellent interpersonal skills and a commitment to professional excellence.
