Czech Speaking Customer Support Specialist - Work In Sofia, Bulgaria
Posted November 2, 2026
Job Description
Czech Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our bespoke approach to global staffing, ensuring that every professional placement aligns perfectly with our candidates' career aspirations and our clients' operational excellence.
Job Overview
We are currently seeking a talented individual for the Czech Speaking Customer Support Specialist position in Bulgaria. This role is a fantastic opportunity for those looking to excel in the vibrant Customer Support Services industry while enjoying a seamless transition to a new professional home in Sofia.
Key Responsibilities
- Deliver premium-level support to customers via phone, email, and live chat within the Customer Support Services sector.
- Resolve complex inquiries, ensuring total customer satisfaction and loyalty.
- Maintain accurate records of customer interactions within our internal CRM databases.
- Collaborate with cross-functional teams to escalate and resolve technical or process-related issues.
- Adhere to quality assurance standards and service level agreements (SLAs) required for this Czech-speaking job.
- Stay updated on product developments to provide precise and helpful information to our Czech-speaking clientele.
- Contribute to the continuous improvement of support processes to enhance overall service efficiency.
- Native or fluent Czech (spoken and written).
- Strong proficiency in English to communicate within our international office environment.
- Previous experience in the Customer Support Services industry is considered a significant advantage.
- Excellent communication and problem-solving skills, with a passion for assisting others.
- Ability to work on-site in Sofia for this Czech Speaking Customer Support Specialist position in Bulgaria.
- Enthusiasm for joining one of the top jobs in Bulgaria and developing a professional international career.
