Czech Speaking Support Specialist - Work In Sofia, Bulgaria
Posted November 2, 2026
Job Description
Czech Speaking Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment, we facilitate high-impact career opportunities in the Customer Support Services sector, ensuring excellence for both our clients and our candidates.
Job Overview
We are currently seeking a motivated professional for a Czech Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for those looking to advance their career in the Customer Support Services industry while enjoying a fully supported international move among the many exciting jobs in Bulgaria.
Key Responsibilities
- Deliver exceptional customer experiences by resolving inquiries via phone, email, and live chat.
- Maintain high quality standards within the Customer Support Services environment through accurate documentation.
- Provide expert guidance to Czech-speaking clients, ensuring all service level agreements are met.
- Collaborate with cross-functional teams to escalate complex issues and provide prompt solutions.
- Stay updated on service protocols to ensure consistent delivery for this Czech-speaking job role.
- Act as a brand ambassador, reflecting the professionalism expected at Mercier Consultancy Group.
- Contribute to the optimization of support workflows to enhance overall client satisfaction.
- Native or fluent Czech (spoken and written).
- Valid EU passport (mandatory).
- Strong communication skills tailored for the Customer Support Services industry.
- Ability to thrive in an on-site professional office setting in Sofia.
- Previous experience in support roles is preferred but not required for this Czech-speaking job.
- Proactive mindset suitable for the fast-paced nature of jobs in Bulgaria.
