Dutch Speaking CX Specialist - Work In Sofia, Bulgaria
Posted November 2, 2026
Job Description
Dutch Speaking CX Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in high-caliber talent acquisition within the European BPO and Customer Support Services landscape. We pride ourselves on connecting world-class professionals with career-defining opportunities that foster long-term growth and international experience.
Job Overview
We are currently scouting for talented professionals for an exclusive Dutch Speaking CX Specialist position in Bulgaria. This role is a perfect match for those seeking dynamic Dutch-speaking jobs in an international environment, offering the chance to provide premium support while enjoying the vibrant culture of Sofia.
Key Responsibilities
- Deliver exceptional customer support services to Dutch-speaking clients via multiple communication channels.
- Resolve complex inquiries, ensuring high customer satisfaction and brand loyalty within the Customer Support Services sector.
- Maintain detailed records of interactions in the internal CRM system to ensure seamless service delivery.
- Collaborate with internal teams to identify service improvements and elevate the overall user experience.
- Stay updated on product knowledge and service protocols to provide accurate and efficient assistance.
- Handle sensitive information with professional discretion and adhere to quality assurance standards.
- Native or fluent Dutch (spoken and written).
- Valid EU passport (mandatory).
- Excellent communication skills and a passion for customer-centric problem solving.
- Previous experience in Customer Support Services is considered a significant asset.
- Proficiency in English to collaborate within our diverse, multinational office in Sofia.
- Ability to relocate to Sofia for this on-site Dutch Speaking CX Specialist position in Bulgaria.
