Dutch Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
Posted November 4, 2026
Job Description
Dutch Speaking iRobot Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and industry-leading global enterprises. We specialize in providing bespoke recruitment solutions for high-growth sectors, ensuring professional excellence in every placement we facilitate across Europe.
Job Overview
We are currently seeking a motivated professional for the Dutch Speaking iRobot Support Specialist position in Bulgaria. This role is a unique opportunity to join the thriving consumer electronics industry, providing expert technical assistance and elevating the user experience for one of the world’s most innovative robotics brands.
Key Responsibilities
- Provide high-quality technical support for iRobot consumer electronics products to Dutch-speaking customers.
- Troubleshoot connectivity, software, and hardware concerns through various communication channels.
- Maintain deep product knowledge to guide customers through setup and maintenance of smart home appliances.
- Document customer interactions with precision to ensure continuous improvement of the support process.
- Deliver exceptional service that reflects the premium standards of the global consumer electronics industry.
- Collaborate with cross-functional teams to resolve complex technical escalations efficiently.
- Contribute to a positive, team-oriented work environment while meeting performance benchmarks.
- Native or fluent Dutch (spoken and written) is essential.
- Valid EU passport (mandatory).
- Strong passion for technology and the consumer electronics sector.
- Excellent communication and problem-solving skills, ideally gained in a professional support environment.
- Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.
