Finnish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Finnish Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across the European landscape. We pride ourselves on our bespoke approach to talent acquisition within the customer support services industry, ensuring both our clients and candidates achieve long-term professional success.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking to advance their career in the customer support services industry while enjoying a vibrant expatriate lifestyle in a dynamic European capital.

Key Responsibilities

• Act as a primary point of contact for Finnish-speaking clients, ensuring excellence in all customer support services interactions.
• Identify, analyze, and resolve complex issues through a solutions-oriented approach tailored to specific customer needs.
• Maintain high levels of customer satisfaction by providing clear, concise, and professional communication in Finnish.
• Collaborate with cross-functional departments to enhance service delivery within the customer support services sector.
• Utilize internal CRM systems to document inquiries, track progress, and ensure timely resolution of all service tickets.
• Participate in ongoing training to stay updated on product developments and best practices for the Finnish Speaking Solutions Consultant position in Bulgaria.
• Contribute to team goals and KPIs to qualify for monthly performance incentives.

Finnish Speaking Solutions ConsultantAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across the European landscape. We pride our...

• Native or fluent Finnish (spoken and written).
• Valid EU passport (mandatory).
• Proven track record of excellence in the customer support services industry or a related client-facing field.
• Strong problem-solving skills and the ability to work effectively in an on-site office environment.
• Exceptional verbal and written communication skills in both Finnish and English.
• A proactive mindset suitable for international Finnish-speaking jobs and a desire to relocate to Sofia.