German Speaking Back Office Gaming Support Agent - Work In Sofia, Bulgaria
Mercier Consultancy Group • Berlin, Berlin, Germany • Germany
Posted: October 6, 2026
Job Description
German Speaking Back Office Gaming Support Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing and BPO firm, dedicated to connecting top talent with leading companies across Europe. We pride ourselves on offering unparalleled recruitment services and fostering exciting career opportunities for professionals worldwide.
Job Overview
Are you a passionate gamer with a flair for languages? Mercier Consultancy Group is seeking a highly motivated German Speaking Back Office Gaming Support Agent to join a dynamic team in the thriving Gaming & Esports industry. This is a fantastic opportunity to combine your love for gaming with a rewarding career in Sofia, Bulgaria. Secure your German-speaking job with us!
Key Responsibilities
- Provide exceptional customer support via email, chat, and internal ticketing systems to German-speaking players within the gaming and esports community.
- Assist players with account inquiries, technical issues, in-game problems, and payment-related queries, ensuring a seamless gaming experience.
- Investigate and resolve player issues in a timely and efficient manner, escalating complex cases to relevant departments.
- Maintain accurate records of customer interactions and transactions, updating internal databases with detailed notes.
- Collaborate with the gaming operations team to identify recurring issues and contribute to the improvement of player support processes.
- Stay up-to-date with game updates, new features, and community trends to provide informed support.
- Contribute to the creation and maintenance of FAQs and knowledge base articles for player self-help.
- Uphold the company's standards of service excellence and contribute positively to team morale in a fast-paced gaming environment.
- Native or fluent German (spoken and written) is essential.
- Valid EU passport is mandatory.
- Previous experience in customer support, preferably within the gaming, esports, or a related digital industry.
- A passion for video games and a strong understanding of gaming culture and terminology.
- Excellent communication and interpersonal skills, with the ability to empathize with players.
- Strong problem-solving abilities and attention to detail, crucial for resolving intricate gaming support issues.
- Proficiency in using computer systems and ticketing software; familiarity with gaming platforms is a plus.
