German Speaking Customer Consultant - Work In Sofia, Bulgaria
Mercier Consultancy Group • Portugal • Austria
Posted: October 6, 2026
Job Description
German Speaking Customer Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career growth while helping our partners excel in the competitive Customer Support Services industry.
Job Overview
We are seeking a dedicated professional for our German Speaking Customer Consultant position in Bulgaria, providing high-quality support to a diverse clientele. This is an exceptional opportunity to join one of the most sought-after German-speaking jobs in Europe, set in the vibrant heart of Sofia’s thriving business district.
Key Responsibilities
- Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat.
- Resolve complex inquiries, ensuring a high level of customer satisfaction in the Customer Support Services sector.
- Maintain accurate customer records and update databases in accordance with company privacy standards.
- Collaborate with cross-functional teams to resolve service-related challenges and improve overall user experience.
- Meet established performance targets and KPIs consistently while maintaining high-quality standards.
- Represent the brand with excellence and contribute to the positive reputation of the company.
- Native or fluent German (spoken and written) is strictly required for this role.
- Valid EU passport (mandatory) to facilitate seamless onboarding and relocation.
- Strong interpersonal skills and a genuine passion for the Customer Support Services industry.
- Proficiency in basic computer systems and a natural aptitude for problem-solving.
- Professional demeanor with the ability to communicate clearly in a fast-paced environment.
