German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria
Mercier Consultancy Group • Munich, Bavaria, Germany • Sofia, Sofia City Province, Bulgaria
Posted: October 6, 2026
Job Description
German Speaking Fitbit Products Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm and BPO provider, dedicated to connecting exceptional talent with leading global companies. We pride ourselves on delivering bespoke recruitment solutions and fostering long-term partnerships within the Fitness & Wellness sector and beyond.
Job Overview
Are you passionate about health, fitness, and cutting-edge technology? Mercier Consultancy Group is seeking a dedicated and German-speaking individual to join a vibrant team as a Fitbit Products Support Specialist in Sofia, Bulgaria. This is an exceptional opportunity for individuals driven by customer satisfaction and a desire to excel in the dynamic Fitness & Wellness industry, offering a fulfilling career path and excellent rewards.
Key Responsibilities
- Provide exceptional customer support for Fitbit products and services in German, addressing inquiries via phone, email, and chat.
- Assist customers with troubleshooting technical issues related to Fitbit devices, app functionality, and account management, embodying the spirit of the Fitness & Wellness industry.
- Educate users on product features, benefits, and best practices to enhance their health and wellness journey.
- Collaborate with internal teams to identify and resolve complex customer issues, contributing to product improvement within the Fitness & Wellness space.
- Maintain accurate customer records and document all interactions and resolutions in the CRM system.
- Proactively gather customer feedback to contribute to service enhancements and product development in the Fitness & Wellness sector.
- Stay up-to-date with the latest Fitbit product updates and Fitness & Wellness trends.
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport is required.
- Previous experience in customer support, ideally within the Fitness & Wellness industry or consumer electronics.
- A genuine passion for health, fitness, and technology, with a good understanding of wearable devices.
- Excellent communication and interpersonal skills, with a patient and empathetic approach.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Proficiency in using customer support software and CRM systems.
