German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria
Job Description
German Speaking Partner Technical Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging elite talent with industry-leading organizations across Europe. As experts in the BPO and customer support services sector, we pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in global careers.
Job Overview
We are currently seeking a dynamic professional for the German Speaking Partner Technical Solutions Consultant position in Bulgaria. This role is a cornerstone of our customer support services department, focusing on providing high-level technical guidance and relationship management for our partners. This is one of the most exciting German-speaking jobs currently available for those looking to advance their technical career in a vibrant European hub.
Key Responsibilities
- Act as the primary point of contact for technical inquiries within the customer support services ecosystem.
- Provide expert-level troubleshooting and technical resolution to partner organizations.
- Maintain a high level of customer satisfaction by delivering professional support in German.
- Collaborate with cross-functional departments to refine technical processes and service delivery.
- Document all partner interactions accurately within the CRM to ensure a seamless support experience.
- Identify opportunities for technical improvement and advocate for partner needs.
- Manage escalated issues with precision to ensure timely resolution and partnership continuity.
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Proven experience in a technical support or customer support services role.
- Strong analytical thinking and problem-solving capabilities.
- Excellent communication skills with the ability to explain complex technical solutions clearly.
- Availability for on-site work in Sofia, Bulgaria.
