Greek Speaking Player Support Specialist - Work In Sofia, Bulgaria

Greek Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the vibrant Gaming & Esports sector, ensuring our candidates find success in dynamic, fast-paced environments.

Job Overview

We are currently searching for passionate candidates for a Greek Speaking Player Support Specialist position in Bulgaria, specifically tailored for the booming Gaming & Esports industry. This is an exceptional opportunity to launch your international career with one of the most exciting jobs in Bulgaria, where your gaming knowledge and language skills will directly impact the player experience.

Key Responsibilities

• Provide high-quality technical and account support to players via live chat, email, and social media channels.
• Troubleshoot in-game issues, account security concerns, and billing queries with speed and professional accuracy.
• Act as a brand ambassador, ensuring a premium support experience for users in the Gaming & Esports ecosystem.
• Escalate complex technical bugs or community trends to the appropriate development teams within the organization.
• Maintain comprehensive knowledge of game mechanics, updates, and seasonal events to provide informed player assistance.
• Foster a safe and inclusive community environment by monitoring and reporting against platform terms of service.

Greek Speaking Player Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride...

• Native or fluent Greek (spoken and written).
• Valid EU passport (mandatory).
• A deep, genuine passion for the Gaming & Esports industry and the player journey.
• Excellent communication skills, both in Greek and professional English.
• A proactive problem-solving mindset suited for a fast-paced corporate environment in Bulgaria.
• Previous experience in customer service or community management is considered an advantage.