Italian Speaking Customer Service Agent For Zenith - Work Remote In Greece

Italian Speaking Customer Service Agent For Zenith

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global brands. We specialize in facilitating seamless career transitions, consistently positioning our candidates at the forefront of the most prestigious jobs in Greece.

Job Overview

We are currently seeking a motivated professional for the Italian Speaking Customer Service Agent For Zenith position in Greece. This pivotal role within the dynamic Customer Support Services industry offers a unique opportunity to build a career in a world-class environment while enjoying a premium lifestyle in one of Europe’s most vibrant cultural hubs.

Key Responsibilities

• Deliver exceptional customer support services to Zenith users, ensuring a premium experience in every interaction.
• Maintain a high level of expertise in company products and services to provide accurate and efficient technical assistance.
• Effectively manage inbound inquiries via phone, email, and live chat, adhering to quality and satisfaction benchmarks.
• Document customer interactions and feedback accurately within the CRM to support continuous service improvements.
• Collaborate with internal teams to resolve complex customer issues, maintaining the high standards expected of Italian-speaking jobs in our network.
• Proactively identify opportunities for service enhancements to ensure Zenith remains at the pinnacle of the Customer Support Services sector.
• Contribute to a positive team environment while hitting individual and collective performance targets.

Italian Speaking Customer Service Agent For ZenithAbout Mercier Consultancy GroupMercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global brands. We speciali...

• Native or fluent Italian (spoken and written) with excellent communication skills.
• Valid EU passport (mandatory) to facilitate your smooth transition into one of our exclusive Italian-speaking jobs.
• Previous experience in a Customer Support Services role is highly advantageous but not mandatory.
• Professional proficiency in English for inter-departmental collaboration.
• Strong problem-solving mindset and the ability to work in a fast-paced environment.
• Demonstrable passion for delivering high-quality customer experiences.