Logistics Account Specialist (After Hours)

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Dispatch team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Work Schedule:
Overnight shift: Monday to Friday - 8pm - 4am Bogotá

Responsibilities:

• Monitor and track active shipments throughout after hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and conti...

• 2+ years of sales and account management experience in transportation and logistics field is preferred.
• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them.
• Strong knowledge and understanding of land transportation.
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• Ability to function independently with little or no supervision as well as function in a team environment.