Medical Virtual Assistant - Patient Scheduling & Billing Support
Winning Assistants • Philippines
Posted: October 16, 2026
Job Description
Job Title: Medical Virtual Assistant – Patient Scheduling & Billing Support
Position type: Part-time | 20 hours per week
Location: Remote – Philippines
Pay Rate: $5–$6 USD/hour
Work Schedule: Part-time | 20 hours per week (4 hours per day)
Time Zone: Pacific Time (PT)
- Monday & Friday: 9:00 AM–1:00 PM PT
- Tuesday–Thursday: 12:00 PM–4:00 PM or 1:00 PM–5:00 PM PT (depending on the agreed schedule)
- Weekends: Off
About the Client and Role
Our client is a healthcare practice based in Washington, USA, focused on chiropractic care, rehabilitation, and patient wellness. In this role, you'll help keep patient appointments organized, monitor billing-related follow-ups, communicate with patients, and assist with general administrative tasks.
Key Responsibilities
1. Medical Billing Coordination & Tracking (Primary Focus)
- Monitor patient balances and outstanding accounts on a weekly or monthly basis.
- Track accounts receivable and follow up on unresolved billing concerns.
- Coordinate with external billing companies to help keep billing-related tasks on track.
- Flag outstanding issues that need attention.
Note: You will coordinate and track billing concerns, not process medical claims.
2. Patient Scheduling & Phone Support
- Answer incoming patient calls and assist with appointment inquiries.
- Schedule appointments and manage callbacks using Jane EHR.
- Communicate professionally and empathetically with patients.
- Handle approximately 5–10 inbound and 15–20 outbound calls per week, with potentially more outbound calls initially.
3. Patient Follow-Ups & Retention
- Follow up with existing patients regarding appointments and ongoing care.
- Encourage patients to schedule their next visit.
- Maintain organized patient follow-up lists and records.
Additional Administrative Responsibilities
- Contact interested patients from Facebook ads using a provided script and help schedule neuropathy program consultations.
- Prepare and send monthly newsletters through Mailchimp using provided content.
- Organize patient records, maintain trackers, and assist with other administrative tasks as needed.
- Previous experience as a Medical Virtual Assistant, Medical Receptionist, Healthcare Administrative Assistant, or Patient Coordinator.
- Experience with patient scheduling, inbound/outbound calls, or patient follow-ups.
- Basic understanding of medical billing terminology, patient balances, and accounts receivable.
- Strong English communication skills, particularly when speaking with patients over the phone.
- Comfortable using EHR/EMR systems or similar healthcare software.
- Organized, detail-oriented, and able to manage multiple tasks and follow-ups.
- Proactive, dependable, and comfortable working independently.
- Willing and able to work the required 20-hour weekly schedule without overlapping commitments to other clients.
- HIPAA-trained and knowledgeable about patient confidentiality.
Nice to Have
- Familiarity with billing coordination or tracking outstanding patient balances.
- Experience with Jane EHR or similar systems.
- Familiarity with Mailchimp or newsletter management.
- Experience supporting chiropractic, rehabilitation, or other healthcare practices.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
