Principal Data Systems Engineer

Job Summary

We are seeking an experienced Principal Data Systems Engineer with advanced hands-on technical expertise in Oracle Exadata and Oracle RDBMS to join the Development Executive Escalation Team.

This role combines complex technical troubleshooting, executive escalation management, cross-functional technical leadership, and stakeholder communication.

The successful candidate will independently investigate critical technical issues, coordinate Oracle Development resources, identify mitigation approaches, and communicate investigation progress to senior technical and executive stakeholders.

The position requires excellent analytical skills, independent judgment, strong written communication, and the ability to remain composed in high-pressure situations.

This is a primarily remote position with occasional office visits and scheduled weekday and weekend on-call responsibilities.

 

 

Responsibilities

Key Responsibilities

• Manage highly critical Oracle Exadata and RDBMS escalations requiring Development engagement.
• Investigate complex database and Exadata issues, analyze diagnostics, identify potential causes, and recommend mitigation options.
• Coordinate technical resources across Oracle Support, Sustaining Engineering, and Product Development.
• Lead technical investigations and situation management activities throughout the escalation lifecycle.
• Provide clear and timely written and verbal status updates to technical stakeholders, senior executives, and CIO-level audiences.
• Support proactive technical engagement during critical customer migrations and upgrades.
• Identify opportunities to improve escalation processes, technical engagement procedures, and product capabilities.
• Participate in scheduled weekday and rotating weekend on-call coverage for critical escalation situations.

 

Qualifications & Skills

Mandatory Requirements

• Advanced hands-on technical experience across the Oracle Exadata stack.
• Strong Oracle RDBMS database administration and troubleshooting expertise.
• Proven ability to diagnose complex technical issues, analyze diagnostic information, and identify mitigation approaches.
• Experience managing or leading high-severity technical incidents and escalations.
• Strong technical leadership and cross-functional coordination capabilities.
• Excellent written and verbal English communication skills.
• Ability to communicate complex technical information clearly to senior executives and technical stakeholders.
• Strong analytical thinking, independent problem-solving, and sound judgment under pressure.
• Ability to work independently in a primarily remote environment.
• Willingness and ability to participate in the specified weekday and weekend on-call schedule.Good-to-Have Requirements
• 10+ years of relevant technical experience.
• Experience within Oracle Support, Sustaining Engineering, or Product Development.
• Previous experience handling executive-level or strategic customer escalations.
• Experience coordinating technical teams during business-critical production incidents.
• Experience supporting customer migrations or upgrades.
• Experience improving escalation management processes.
• Experience mentoring or guiding technical engineers.
• BS/MS degree in a relevant field or equivalent practical experience.

 

Must be flexible and willing to provide on-call support for critical incidents and executive escalations as required.

Should be flexible to work on weekend on call support. 

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