Scheduling & Patient Coordination

Job Title:  Scheduling & Patient Coordination

Position type: Full-Time

Working Hours: 8:00 AM – 5:00 PM Mountain Daylight Time  Monday - Friday
Salary rate: $6-$7

Key Responsibilities:

• Manage and coordinate surgery scheduling, ensuring timely communication with patients, healthcare providers, hospitals, and other relevant parties.
• Process, manage, and track patient referrals, ensuring accurate documentation and timely follow-ups.
• Handle approximately 50–100 inbound calls daily, depending on call volume, while maintaining professional and compassionate communication.
• Conduct outbound calls to patients, healthcare providers, hospitals, and other relevant parties for appointment confirmations, scheduling, and follow-ups.
• Schedule, reschedule, and confirm patient appointments while maintaining accurate provider calendars.
• Provide comprehensive front desk, receptionist, and administrative support to ensure efficient daily practice operations.
• Manage incoming and outgoing faxes, maintain organized fax logs, and ensure timely processing of medical correspondence.
• Assist with hospital and insurance credentialing and re-credentialing processes as needed.
• Support HR onboarding activities, including preparing and submitting new-hire documentation through Paychex.
• Set up Microsoft email accounts and coordinate eClinicalWorks (eCW) system access for new employees.
• Provide occasional office management and executive administrative support as assigned.
• Coordinate with the existing medical biller regarding patient accounts or billing-related inquiries when necessary.
• Maintain accurate patient information and administrative records while ensuring confidentiality and compliance with HIPAA guidelines.

Job Title:  Scheduling & Patient Coordination Position type: Full-TimeWorking Hours: 8:00 AM – 5:00 PM Mountain Daylight Time  Monday - FridaySalary rate: $6-$7Key Responsibilities:Manage and coordinate surgery scheduling, ens...

• At least 1 year of previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, Medical Receptionist, or in a similar healthcare administrative role.
• Experience supporting geriatric patients, orthopedic practices, surgical clinics, or other related healthcare settings is an advantage.
• Familiarity with electronic medical record (EMR/EHR) systems, particularly eClinicalWorks (eCW), and the ability to quickly learn and adapt to new healthcare software and administrative tools.
• Excellent English communication skills with a patient, empathetic, and professional approach, particularly when assisting elderly patients.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.