Senior CRM Project Manager

Are you a  CRM Project Manager looking for a new challenge? 

If you want to expand your reach and share your knowledge with a team of professionals, contribute to the development of your colleagues' or Clients' skills, want to consolidate your expertise and grow on innovative projects, this is your opportunity! 

What this experience will bring you 

First of all, an interesting technical challenge but also an overview of our Client's projects. 
We will build your career together and accompany you towards the development of new skills and technical leadership. 

What will your role be? 

We are looking for a CRM Project Manager to perform the following activities: 

• CRM Campaign Planning & Execution: coordinate campaign readiness, ensuring all required assets, targeting matrices and campaign parameters are available and validated ahead of launch.

• Cross-Functional & Stakeholder Management: act as the main operational point of contact for tactical CRM campaign execution, coordinating activities across internal stakeholders, Content Teams, Connectivity Area Managers, agencies and CRM platform teams.

• Performance monitoring & reporting: monitor campaign performance through relevant KPIs, prepare and present regular operational and performance reports. Analyze results, identify performance gaps and translate insights into actionable recommendations.

• Tactical Contact Plan Management & Governance: ensure compliance with contact policies, channel allocation rules and customer journey logic. Coordinate with brand-specific CRM teams to prevent overlapping communications and excessive customer contact.

• Operational Excellence & Continuous Improvement: Proactively anticipate operational risks and manage critical issues to protect campaign launch dates. Drive process standardization and operational efficiency across brands and markets.

Qualifiche

What are we looking for in you? Experience and competencies 

• Senior-level experience in CRM management, preferably within automotive, digital marketing or connected services environments.
• Proven experience in managing and coordinating multi-channel CRM campaigns.
• Strong project management skills, with the ability to manage multiple activities, stakeholders and deadlines simultaneously.
• Good understanding of CRM campaign KPIs, performance monitoring and data analysis.
• Experience working with CRM platforms, campaign management tools and customer communication channels.

Soft skills: 

• Strong analytical mindset, with the ability to interpret data and translate insights into operational improvements.
• Excellent organizational and planning skills, with strong attention to detail.
• Proactive problem-solving attitude and ability to manage operational priorities.
• Strong teamwork and collaboration skills.
• Excellent communication and stakeholder management capabilities.
• Ability to work autonomously, take ownership and operate effectively in a dynamic, international environment.

Languages: 

• Italian (Fluent) 
• English (fluent, oral and written) 

Informazioni aggiuntive

Why would you take the plunge? 

Because Scalian is a group of specialists, carrying an ambitious development project, focused on innovation and committed to its customers where you can: 
· Build a tailor-made career path, varied and adapted to your desires, thanks to the variety of missions in your area of expertise and the bridges between trades 
· Learn by the quality of the projects on which you will intervene, in your specialty, and thanks to the large training catalog delivered by our internal Academy 
· Have an attractive social framework that respects everyone's needs (telework agreement, crèches, social coverage, flexibility, soft mobility, etc.) 
· Contribute to R&D topics or participate in internal projects 
· Be part of a friendly team that will make work rhyme with pleasure! 

So want to expand the frame? Contact us to talk about it 

Descrizione dell'azienda

Who are we? 

Human and technology to scale sustainable performance 

Founded in 1989, Scalian is a French group with an international dimension, with offices in Europe and North America, specializing in business transformation through its dual mastery of business processes and digital technologies. 

In the TOP10 engineering consulting companies in France, the Group is involved in service activities in the management of industrial projects, supply chain (costs, quality, deadlines, performance), architecture and development of embedded digital systems, computer systems applications. Information and Artificial Intelligence. 

Scalian also deploys solutions for optimizing projects or the performance of organizations and responds to the challenges of transformation for leaders in industry and the tertiary sector (energy, transport, space, banking, health, environment, etc.)