Service Desk Analyst
Posted November 12, 2026
Job Description
- This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Service Desk Analyst based in the United States. The Service Desk Analyst will provide first-level technical support and customer service to users, helping resolve IT issues efficiently and professionally. In this fully remote, full-time role, you will serve as a key point of contact for associates and external users seeking technical assistance. You will troubleshoot hardware, software, access, and general technology-related questions through phone, email, and chat. The role requires strong problem-solving skills, attention to detail, and a customer-focused approach to every interaction. You will manage support tickets from initial request through resolution or escalation, ensuring accurate documentation and appropriate prioritization. This is an opportunity to contribute to a positive user experience while developing your technical knowledge in a collaborative service desk environment.
- Accountabilities Provide general IT support and first-level technical assistance to end users. Respond to support requests through telephone, email, chat, and direct interactions, delivering professional and helpful customer service. Identify, diagnose, and troubleshoot technical issues involving passwords, laptops, desktops, tablets, printers, software applications, and other end-user technologies. Assist users with application-related questions, technical procedures, and general how-to inquiries. Follow established procedures and documented processes to resolve requests accurately and consistently. Escalate unresolved or more complex issues to the appropriate support level, providing clear documentation and relevant troubleshooting details. Record, categorize, document, track, and close support tickets in accordance with service desk standards. Assess the impact and urgency of reported issues and prioritize requests appropriately. Identify opportunities to improve support procedures and recommend process modifications. Promote a positive customer experience through timely responses, clear communication, and professional interactions. Work independently to meet daily performance targets and contribute to monthly team service metrics. Continuously develop knowledge of service desk procedures, products, tools, and services. Perform additional duties as assigned by the Team Lead or Service Delivery Leader. Requirements: At least 6–12 months of experience in a service desk or technical support position. At least 6–12 months of professional customer service experience. High school diploma or GED. Availability to work weekdays from 7:00 a.m. to 3:30 p.m. Eastern Time. Strong troubleshooting, diagnostic, and technical documentation skills. Excellent customer service skills and a genuine commitment to helping users. Strong written and verbal communication abilities. Excellent attention to detail and organizational skills. Strong work ethic, accountability, and ability to work independently. Effective problem-solving skills and a solution-oriented mindset. Ability to manage repetitive computer-based tasks and remain seated or stationary for extended periods, with occasional movement as needed. Preferred: Associate degree in a related field. Benefits: Hourly pay: $18 USD per hour. Final compensation may vary based on location, experience, education, and other relevant factors. Medical, dental, and vision insurance. Access to a 401(k) retirement savings account. Paid sick leave and/or other paid time off, as provided by applicable law. Fully remote work arrangement. Full-time employment.
- How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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