VP Product

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What We Do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the VP Product Role...

Build the future of agentic hotel commerce. Imagine a hotelier setting a goal, working with intelligent agents to turn it into action, and staying confidently in control. As VP Product, AI, you will shape how that future looks, feels and works, bringing the clarity and care of the best consumer grade products to complex hotel workflows.

We are looking for a proven product leader who can turn ambitious concepts into tangible prototypes and beautifully resolved experiences that earn trust with every interaction, gain rapid customer adoption and scale the economics behind it. If you are passionate about building a whole new way for hoteliers to work with AI agents, get in touch.

SiteMinder helps hoteliers attract, reach and convert guests online. We are building nimble, highly capable AI powered product teams that own customer value, adoption and commercial outcomes from discovery through operation.

Our product philosophy is Powerfully simple. We expand the depth and breadth of what our products can do while keeping them intuitive and easy to use. Every new capability should help hoteliers achieve more without adding unnecessary complexity to their work.

Your mandate and resources

You will have a dedicated team and engineering capacity from day one, with direct access to customers to turn prototypes into products.

You own investment decisions and commercial outcomes for the AI product portfolio, including product economics and returns. You have autonomy to set the product roadmap, prioritise the strongest opportunities and decide what to scale, change or stop.

Build the future of agentic hotel commerce

Help turn intelligent agents into products that hoteliers choose to use every day. This is an opportunity to shape how an industry sets goals, makes decisions and gets work done, while building a business around real customer value. You will personally prototype the possibilities, lead the strongest ideas into production with your team and deliver agentic commerce experiences that earn sustained adoption.

What you will do...

• Own the strategy, product direction and delivery of SiteMinder’s agentic commerce experience, from discovery and prototyping through launch and ongoing operation.

• Set priorities for valuable hotelier goals and workflows; define how agents recommend, explain, seek permission, act and recover, with meaningful customer control.

• Personally build and test prototypes, then lead the strongest ideas into production.

• Recruit and coach small, highly capable, entrepreneurial teams.

• Partner with Engineering on evaluation, reliability, latency, operating cost and delivery, and with the Head of Design on experience direction and quality.

• Make scale, change or stop decisions using successful customer outcomes, sustained use, reliability and contribution after serving and support costs.

• Partner with the Head of Growth on onboarding, adoption, monetisation and expansion.
  

What you have...

• You are a leader and hands-on builder. You personally use AI to turn ideas into working prototypes, experiments or usable product artefacts. You learn by making, challenge established ways of working and help reinvent what excellent product work looks like with AI. Be ready to show what you built yourself, what changed as a result and how you checked the quality of AI-assisted work.

• You have personally launched and scaled a customer-facing generative AI product, with evidence of sustained usage and business impact.

• You can build prototypes with AI tools and explain the product and technical choices behind them, including evaluation, tool use, reliability and unit economics.

• You have influenced senior stakeholders and developed capable teams while remaining close to customers, data and the product.

• Agentic workflows, B2B SaaS, PLG and international markets are valuable. Hospitality experience is beneficial but not required.

Our Perks & Benefits…

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Flexibility to work in a Hybrid model (3 days in-office)

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.