Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria
Posted November 2, 2026
Job Description
Danish Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with industry-leading corporations across Europe. We specialize in providing bespoke recruitment solutions within the Customer Support Services sector, ensuring that professionals thrive in their international career trajectories.
Job Overview
We are currently seeking a motivated individual to join our client's team as a Danish Speaking Customer Support Specialist in Sofia, Bulgaria. This Danish Speaking Customer Support Specialist position in Bulgaria offers a unique opportunity to build a career in a dynamic international environment while enjoying comprehensive support for your transition.
Key Responsibilities
- Deliver exceptional omnichannel support to Danish-speaking clients within the Customer Support Services sector.
- Resolve complex inquiries regarding products and services with professionalism and efficiency.
- Maintain high levels of customer satisfaction by providing accurate and empathetic guidance.
- Effectively document all interactions and customer data within the CRM system.
- Collaborate with international teams to optimize service delivery processes.
- Ensure all service level agreements (SLAs) are met consistently to drive performance targets.
- Contribute to a positive team culture by sharing knowledge and best practices.
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- Previous experience in the Customer Support Services industry is highly valued.
- Exceptional communication skills and a customer-centric mindset.
- Proficiency in computer systems and digital communication tools.
- A proactive attitude towards relocating to Bulgaria for one of the most exciting Danish-speaking jobs available today.
