German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria
Posted November 3, 2026
Job Description
German Speaking Back Office Gaming Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in providing high-end recruitment solutions that facilitate career growth while helping our partners excel in the competitive global market.
Job Overview
We are currently looking for a talented professional to join our team in an exclusive German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique opportunity to immerse yourself in the high-energy world of Gaming & Esports, providing elite-level support while enjoying a seamless transition with our comprehensive relocation support for the best jobs in Bulgaria.
Key Responsibilities
- Deliver professional, back-office support for German-speaking players within the Gaming & Esports sector.
- Manage player account verification, documentation review, and compliance checks with precision.
- Monitor gaming platforms for suspicious activity to ensure a fair and secure competitive environment.
- Resolve complex player inquiries via email and ticketing systems, maintaining the highest standard of service.
- Collaborate with internal departments to improve workflows within the dynamic Gaming & Esports landscape.
- Provide accurate reporting on player trends and common technical issues to the management team.
- Maintain deep knowledge of game mechanics, tournament rules, and internal policies to provide expert assistance.
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Proven passion for the Gaming & Esports industry.
- Strong attention to detail and ability to work in a fast-paced back-office environment.
- Excellent proficiency in English for cross-departmental communication.
- Ability to relocate to Sofia for this German Speaking Back Office Gaming Support Specialist position in Bulgaria.
