Service Desk Analyst - File & Print

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! 

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst - File & Print to join our Service Desk Team in Australia.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2...

 

What You’ll Do:

• Provide support and operational ownership of File & Print services across the environment. 

• Deliver Print Services support, including: 

• Installation, deployment, and configuration of printers and queues 

• Print driver management and remediation 

• PaperCut and print management platforms 

• Scanner service accounts and scan-to-email workflows 

• Hardware fault triage and vendor escalation 

• Deliver File Services support, including: 

• File server and shared drive management 

• File-level restores and recovery 

• NTFS permissions and access troubleshooting 

• Alignment of local and network storage usage 

• Troubleshoot cloud-based file access issues, including SharePoint file and folder-level permissions. 

• Act as an escalation point for Phone Team, DSOs, and Embedded team members on File & Print issues. 

• Participate in major incident triage, including file server or storage-related outages. 

• Maintain and improve File & Print documentation and knowledge articles. 

• Support related M365 and Audio Visual services where they intersect with File & Print. 

What you’ll Bring:

• Experience in a Level 1/2 Service Desk or Technical Support role. 

• Strong working knowledge of Windows 10/11 and Windows Server environments. 

• Hands-on experience with print services and print management platforms (e.g. Windows Print Server, PaperCut or similar). 

• Solid understanding of file services, including NTFS permissions, security groups, and access control. 

• Experience supporting SharePoint file access and permissions. 

• Ability to troubleshoot and explain printer, queue, driver, and connectivity issues confidently. 

• Experience working with ticketing systems and documenting technical outcomes clearly. 

• Strong customer service skills and calm communication under pressure. 

• Ability to prioritise work, manage escalations, and operate effectively during incidents. 

• A collaborative mindset and willingness to improve processes and documentation.