Job Description: Passport Acceptance Agent

Role Type: Contractor
Location: Remote, United States
Time Commitment: 20–30 hours per week, short-term project

About the Role

We are seeking experienced Passport Acceptance Agents to help evaluate and improve AI systems focused on passport services. You will use your front-counter experience to review applicant questions and ensure AI-generated answers are accurate, complete, and useful. No prior AI experience is required.

Key Responsibilities

1. Review sample passport questions for real-world relevance and accuracy.

2. Create evaluation guidelines covering new applications, renewals, replacements, forms, fees, and processing options.

3. Assess requirements for identity and citizenship documents, passport photos, and applications for minors.

4. Evaluate AI-generated answers and identify errors, missing information, and outdated guidance.

5. Provide clear written feedback to improve AI response quality.

Required Qualifications

1. Current or recent Passport Acceptance Agent designation through a post office, county clerk, library, or similar organization.

2. At least 1 year of experience assisting the public with passport applications.

3. Knowledge of passport forms, fees, identification and citizenship documents, and requirements for minors.

4. Must be based in the United States.

5. Available for 20–30 hours per week and able to start quickly.

6. Strong written communication and attention to detail.

Nice to Have

• Experience handling lost, stolen, or damaged passports and name changes.

• Experience creating guides, checklists, or training materials.

• Experience assisting diverse applicants, including rural and non-English-speaking customers.