Job Description: Veterans Service Officer (VSO)

Role Type: Contractor
Location: Remote, United States
Time Commitment: 20–30 hours per week, short-term project

About the Role

We are seeking VA-accredited Veterans Service Officers to help evaluate and improve AI systems focused on veterans' benefits. You will use your claims experience to review questions from veterans and their families and ensure AI-generated answers are accurate, clear, and useful. No prior AI experience is required.

Key Responsibilities

1. Review veterans' benefits questions for accuracy and real-world relevance.

2. Develop evaluation guidelines covering service-connected disability compensation, claims filing, and supporting evidence.

3. Assess dependent and survivor benefits, including DIC and CHAMPVA, as well as appeals and decision reviews.

4. Evaluate AI-generated answers and identify errors, omissions, and outdated information.

5. Provide clear written feedback to improve AI response quality.

Required Qualifications

1. Current VA accreditation as a VSO representative, County Veterans Service Officer, accredited claims agent, or equivalent.

2. At least 1 year of experience preparing and filing VA claims for veterans or their families.

3. Knowledge of disability compensation, dependent and survivor benefits, and appeals processes.

4. Must be based in the United States.

5. Available for 20–30 hours per week and able to start quickly.

6. Strong written communication and attention to detail.

Nice to Have

• Experience working with military records, including DD-214 forms.

• Experience creating guides, checklists, or training materials.

• Experience assisting diverse veterans and families, including rural and non-English-speaking communities.